SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeans are just a bomb! Thank you very much! At ot112 about 120 growth 172 DL. Full store put a gift. delivery Super Fast 4 days to Krasnodar.
Jeans of good quality. Really liked and i can recommend boldly. Corresponds to the size table.
The parcel from russia came in 4 days. Jeans liked, i wear from the first day of receipt, very satisfied. With the size guessed, 28 size on the parameters ob 94, from 70 sat perfectly, jeans in the process of wearing a little stretch, on the height of 165 length above the bone.
The parcel arrived in 4 days, from moscow sent by post of russia. Jeans quality, the material is dense, in the process of socks a little stretched. Took 29 size on ob 84, ot 70, height 165, sat free. The store is excellent, the store is friendly, happy with the purchase
Excellent jeans, good tight jeans, the quality is good, the size grid corresponds to the description. I recommend to everyone.
Description and color on the photo of the store is completely correct. I bought 38. My height is 170, size 54, hips 120, waist 112. Jeans perfectly fit the size and length. They sat tightly on the figure, not freely. Do not stretch, jeans are dense. Cotton 95%, elastane 5%. Delivery is only 3 days. Took it at the post office. Very protected packaging.
I want to tell you about jeans that conquered me at first sight!!! First of all... Parcel brought courier after 3 x days after order, record. The parcel came from a warehouse from moscow. Secondly... Quality of goods for hurray!!!! Soft jeans, so pleasant and comfortable that words are not enough. The quality is factory, the hips are a little loose and comfortable because. There are no elastic in the presence of them. The table is very accurate. I was guided by the size of the hips. Thirdly..... The attitude of the store to the buyer is so important as the goods and often the main thing. The seller was very worried about whether i liked the goods, whether i'm happy. And it is nice thank you for your store.
Jeans are simply stunning, on grandmother for 60 sat perfectly. Wears 52 clothes size, jeans 38 came up perfectly. We are waiting for another pair) thanks, a wonderful store!
Wonderful jeans. Super fast shipping. Beautiful packaging. The store is very sociable. Gave advice on the size grid. on the hips 110 and waist 85 took 34. They sat very well. Jeans with a high fit. pull up the tummy. Sewing perfect. Fabric quality. very nice to get a small gift and a coupon for 1 $. i recommend!
This is oooochen cool quality jeans. Fashionable. Cotton, do not stretch. The size table is correct. 28 r on ob93 ot69 just right, if you want to be more free then the size is larger, too, the norms will be. Without a belt can be worn, fit classic mom's. On height 166 length to bone. The store is very attentive, communication with him is a pleasure) this is the second jeans from this store, satisfied with everything. Jeans will be more Here to order. I recommend unequivocally.