SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
communication good exactly as pick I'm 4 hight I'm shorty and I buy a small is perfect but to thight for me I will order a size up love this pants five star⭐
It was very very small if you order this order it two sizes up, I usually wear a size extra small to a small and I ordered a small and it was tiny took me 7 minutes to get on and it fit when it was on, the straps are not stretchy which is why it couldn’t get on. Other then that it looks great on and exactly like the picture just needed to size up
Amazing Store, super fast sent, arrived with less than 1 month, great price and perfect quality fit right in me. To love
I’m used to pants from ski being too short, but i’m 5’8 and the bottoms are only about an inch too short. I am so happy about this! Thank you for making your pants long for americans. SHIPPING FAST
Pants are nice but no zipper. If you have a large booty / hips. Will be very hard to put on. I struggled. But once I got them up I was very satisfied. Fits true to size.
It costs a little to climb because i have a lot of hip.
Love them! Only MAKE SURE to size up!! I am a size 5 US, 27” waist, very athletic build. I got a large and it is still very tight around my quads and my butt. An XL probably would have felt better, but large still fits. Love the look, and great price. Material is not stretchy.
Could be a little tighter. The material is like polyester, a little stretchy but not a lot like I wanted. But overall exactly what was pictured, fit well and would order again! But shipping took 2 weeks! So I guess that’s ok :)
Super level length for small ones. I took the S I'm 1m60 and I did not need to shorten it. Probably short for the big ones.
Not as stretchy as I’d hoped but they fit perfectly sooo can’t complain! I love them!