SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. My third dress from this store same as picture. My US size is M and I got M & L good. Thanks.
Cute light dress made of natural cotton with high waist. Strongly creases. My parameters: 88-68-95, height 160, weight 55. The village is not bad, even with a small margin. I think that the size of M would be better. Stretches quite a little. Washing in the typewriter survived normally, did not sit down and the color did not lose. Before the St. Petersburg came in 3 weeks. I recommend the product.
Everything is fine) Fabric cotton, dense. The seams are even, there is no smell. Went to Moscow about 2 weeks) The store put a gift)) Thank you, very nice)
Dress beautiful and with great workmanship, fabric is cool and light. Loved the dark cherries with bottom print. My size is 40 and L served very well! Recommend the store, he sent the same day and ordered arrived in just 16 days. Very fast! Back to buy more times!
Delivery is super fast, the quality is good, sewn neatly and smoothly. But here sits like that strange does not tighten, the previous sundress sits better, but he was with a marriage.
Delivery is fast, days at 10 came, the dress is good, this store buy a second time, with a tag, but there is no size or how to wash?! A little with a marriage came, on a brittle cut ( And so everything is well sewn, nothing sticks out, there are cups, you can wear without a bra. The material is dense, stretches. Ordered on the day of discounts for 816r, and the next day after discounts the price fell as much as 100r (so that's what "discounts", somewhere fill, somewhere reduce prices)
The dress is excellent size table is the same as the reality! On the height of 166 just above the knee, very cool!
Excellent sarafan, take the girls, you will not regret it! Excellent material, dense, sewn cups. The color corresponds to the photo. Thank you store!
Shipping 10 days On height 170, figure sports, weight 57.500 kg, bust 75 d in obrata 93 cm, waist 75 cm, hips 95 cm ordered l, not a bad dress, tadia is too high, from that under the breast freely, i will extend the straps. From the back and in the waist of the elastic band in the ring to sew, better wide, buttons in place) for the summer is the most.