SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress looks exactly like picture, the waist is actually strechy and has 2 pleats in the front. I have a big chest so I had to get the xl and its a little loose around the waist but I am very happy with that. Not as long as on the model on me. It hits me just at the knee. But I am 175 cm tall.
Very cool dress, the growth of 168 kg size L sat, even have stock, but can be adjusted laces on the figure. Recommend
The dress is very beautiful! the parameters 96/69/100 fit well, not oblipku and not very much, but you can m was taken. prodovets umnichka, thank him very much!!! all advice!
Mistakenly ordered M and so a little more, but it's not a problem, dress looks nice
Beautiful dress. Excellent value for money. I fell in love with it when I saw it and was so nervous it wouldn't meet my expectations, but it definitely did!
I am amazed how great it looks! The size is also right. Great purchase! And the delivery weny as well very fast, so I am more than happy with the transaction. Well done!
Size XL the parameters of 95-70-95. THE waist a little loose, but the chest village well. On top of it very malomerit and well, that have lacing.
Really nice and pretty! Came super fast, after just a week or so!
Dress very much. It 'S marriage (see photo), but the store for partial return of funds. Seller like. Goods reached quickly. IN general, a positive review.
The dress is amazing the same as photos. I normslly wear S/M. I have taken S and it is perfect
the dress is beautiful size correct if you are wearing S take s the delivery was super quick as well
Dress perfect. The same as the zdjeciach in the listing. Recommend. Shipping to UK in 11dni
Beautiful quality good love thanks, super fast shipping
The dress is very cute, and very, very low-cut on the front. Shipping: I had ordered free with epacket fee to receive the faster, despite what the store shipped with registered mail (small disappointment was made notice to the service center. Might as well not choose freight more expensive if the seller send out head its). The seller had offered ricaricarmi on PayPal amount of $2 to apologize… I left all as gift as Ciononostante the parcel will arrived in 12 days about and dress was in perfect condition. Not clear and perfect fit.
Super. Very beautifull. Size S is ok for me. I recommend
So perfect and fits amazingly sizing is true to the size guide on here and came within 7days very impressed