SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
i'm very satisfied with the product and with this store. the attendants are very considerate. the gown stayed only slightly wide, but well bit. am low and bought the size s. had that mark which the gown stayed "very big" because hadn't an option most suitable, but he stayed slightly wide only.
wow. this dress the realy beutiful. store thank you!
good selling communication... stock offering responsibility and selling took were no problem alternative. excellent. CARVING matching the requested
Dorazilo. celkem příjemný and když trošku hrubší Materiál them. atd Není so lehce ohebný as noční košile. Barvy jsou trochu hrozného it není vyblitější but nothing.
nice dress little hanging, therefore ушила itself, normal overall
Very quickly delivered, very beautiful dress, fits perfect. TOP SELLER.
Its pretty, same as pictured, lil loose near underarms had to alter a bit. The material is comfortable. Worth the money. Delivery took too long for India, almost 2months.
Sorry, it looks waaaay better worn and in real life than on my picture. The print isn't as sharp and vibrant as in their product description, but it still looks good. I'm usually wearing Small or 36. I bought a small here and it's a tad (only a little) too large around the waist. However, it's still a steal for this price!
i loved it
the gown is gorgeous, exactly as the picture, only that measures not hit, he stayed well wide, but gives for tidying, i liked.
the gown is short and transparent but much beautifully finished. i loved.
optimal quality! just need adjustment nas handles.
Goods completely satisfied! fits the description. ordered size s, my girl perfectly. the figure the village, as there was. thank you this store. well done!