SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits great, I think I can even wear in as a dress.
It fits my body shape well, it is a fabric that stretches so I do not worry about the size, I recommend it
This skirt is so beautiful, stretchy and soft, I like it very much. I ordered two sizes just in case, so for european M girl size L of this skirt fits perfectly.
Poop is on the way.
The fabric is a little thick and stretched, which can shape your body, and the design is equal to the image. I love it, it was an exact size that I chose according to the measurements. The shipment was fast, I was surprised. Thanks for the good quality.
Okay. It's better than you think. How can I do this? It's a little bit of a good material, but it's okay because of the pattern. It looks prettier when wearing it. It's better than I thought. It's better than I thought. It's better than I thought.
This is really pretty. It's 160cm 52kg, but it's very comfortable. It's a good thing. Just a little bit of a flick. It's really comfortable, though. It's thin, but it's a soft-brimmed and loose. It's not tacky green, it's dark. High color is also low green, so it is very pretty ~!
My new favorite skirt
Ameeeeeei tao linda e fofaaaaaaaa ❤️❤️❤️❤️❤️❤️❤️❤️
Gorgeous skirt, perfect fit and length for me. I'm 175cm tall, 52kg, my normal EU size is somewhere between XS and S, I got this skirt in M and it fits great, midi length falls about 15-20 cm below my knees. It would probably fit a girl whose true size is M, too, as the fabric is stretchy and decently thick(ish). The pattern is green-brown color print on a white base, seems to be not transparent. The style is kinda grunge, which is the part i love the most ;)
A nice skirt. Be careful because it doesn't stretch too much, so please listen to the size chart.Height: 150cm/Weight: 52kg/Hips: 91cm/Waist: 70cm
I thought the fabric would be different but the skirt is really pretty
It's green, which is more colorful than the picture, but it's easy for the price. It's 170/70 pieces.
beauitfull skirt