SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Runs a little strange but sits further okay
The parcel came for a month. Soft and warm slippers. No smell. Thank you very much to the store!
As in the picture! I am very satisfied I recommend this product
Thank you to the store, very satisfied with the order, despite the fact that the delivery was long. Sits on the leg perfectly, very soft, warm, comfortable))) if necessary, you can roll up, pom-poms will not interfere. Size approached)
Good boots and this is the second one, the first one has rubbed the sole. Came in about a month.
I order already second boots slippers. Quality is super. Delivery is fast. Tracked. Thanks to the store for the quality goods.
Beautiful are loved very
Excellent cozy tapatushki) the size matches.
Correspond to the description, very warm. The sole is not very like, the leg is riding, geostable, but i do not shoot the evaluation because, maybe because of the size, i'm big
Thank you very much to the store. I'm delighted. Very cute tapulki, just fabulous. We'll order another gift.
Are cool, softest! AND don't touch the ground as the slippers Tiger. Have a upward under soft.
I liked it very much, i advise everyone. they came to north ossetia in 17 days, so quickly still did not come.
Arrived pretty quickly, the track was tracked. The packaging is really very dull, just in 2 packages. Looks beautiful and cool like a soft toy. But the person who bought, said that walking in them is very uncomfortable although with the size of our 39th kind pleased. But they bought in fact, so that the legs do not freeze, and in this regard all the hood, very warm boots. The sole really looks flimsy and it will last for a long time, but given the fact that they are especially and do not look like, then in principle norms. The quality of the product is just at its 500 + rubles, so in principle we do not complain. Buy or not, decide for yourself, for a person aged so that the legs do not freeze the most)
Everything matches
Perfect for home. Soft and warm. The parcel came in 22 days, everyone is happy. Feel free to buy from this store.
Cool!!! very satisfied!) quality at altitude
Cute!
Everything is super. Cool sneakers. I advise you. Come quickly. Tracked. The store sent immediately.