SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is cool, you can not call it a sweatshirt, it hurts thin, but the material is quality, soft smooth
Happy with the purchase. I expected a little different material, but this one is pleasant to the body. After opening the package, the smell on the jacket is quite strong, but after washing everything is immediately washed out. All prints did not fit, they keep well. Recommend.
I did not like the quality
Заказ пришёл очень быстро, все параметры идеальны, всё ровно и аккуратно сшито.
Заказ пришёл за 10 дней до Пензы, брала xxxl, тоненькая для лета самое то
Sooo waited a long time, the pandemic all the same. The fabric is legend and pleasant, odorless. Took XXL for height 178
классная толстовка, мягкая, удобная, по длине конечно не очень (для тех у кого широкие бедра), а так отлично, материал не г*вно, пришло мятое, но это исправимо. цвет более яркий чем на фото, но это и в кайф. размер XXL, на мне ростом в 158, всё висит, на третьем фото - рукава висят
Fits very nicely it is just a tad bit thin but that’s alright looks exactly like the picture
The quality is excellent and the jacket looks great, thank you!!
He took two balahones for 504 R and 58 cops, it's deshevo. About the hoodies. Thin fabric, just what I wanted, the sleeves are short, will knead on the elbows, otherwise it is not convenient. At the height of 164 cm the hoodie is short. Will go to small thin girls and schoolgirls. I recommend to buy. Oh, yeah, you can find Dick on the hood. So be careful. Although I knew that word too
Cool sweatshirt of course sat not as in the photo (for this need a size for 3-4 more to buy) put on, sister reads the inscriptions: "I love Germany", and I even irreversed attention when ordering on my 48 ordered XXL shipping: 20.03- 28.04
It's very pretty, I love the fabric and my daughter much more. Very fast delivery,I recommend this store
Very, very cool jacket! Good quality! Great print! Take it!
the sweatshirt is neatly packed in a package, the print is bright, such a thing should be in the wardrobe,I will wear him
The color is such as the picture, the quality of the seams is normal, the thread is a little tied, the seam on the sleeve is slightly expanded, but overall it is good. No smell that is very pleasing, the delivery was fast, everything was tracked.
Very beautiful sweatshirt, as cute as spring. Great!
Month of delivery. Very good blouse)) I am very happy!
Ends very fast, the material is polyester, the size is suitable. I recommend it.
Excellent sweatshirts. I ordered myself but my daughter so liked that I had to give. She's a little big, but she likes it. I will buy again
Great sweatshirt, stitching well, seams smooth. I recommend it!