SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful
Excellent quality, I advise everyone, and sits clearly, pleasant to the touch
Nice case. I ordered 18.08, took 24.09 (Khabarovsk).
Very high quality, pleasant to the touch, very convenient pressing buttons
Very cool and quality. Definitely recommend.
Good hard case. Shipping is super fast. The only negative is the paint near the camera, but these are trifles. Recommend
I liked the cover very much! nice to the touch, it fits snugly, just like in the photo
The cover is gorgeous! A little smell of plastic, but in a couple of days left. Buttons of bright color, pressed very easily. The case itself is hard and makes the phone more than silicone
Girls, the cover is simply chic! Quality fire! I'm very glad that they began to make cases already with protection for the back camera of the phone. And then I used to always worry that when falling or in a bag can be scratched or somehow damaged convex camera. The pattern is relief type 3D, clear, the colors are bright. material by type of hard silicone. Nice touch. High enough boards. In general, I am very glad that I purchased this case from this store. With the purchase left happy as an elephant!)))
Very ponrav cover! That's how much I order! Honestly. Quality Chic. Very tight! Stylish! The truth came in three years (two months with more) but it was worth it! Never so pleased with the case .... I don't know if the boards are getting dirty. I'll add some feedback later
Great case! The printing is clear, the cover panel is rigid, the sides are made of dense silicone. To the touch is pleasant. Got there in 2 weeks
A beautiful cover, the color is not as bright as in the photo, and so good and came quickly
The cover came quickly. I advise the store. If you can always contact him. But the cover is very dimensional on the sides, the buttons in it drowned, but pressed easily. It's like silicone, but the sides do not bend, as in other covers, but it's cool and beautiful
Все супер! Я очень довольна заказом!! Товар пришёл в Москву за две недели.
Хорошенький чехол, только кнопки выделены желтым цветом, на фото этого не заметила
Чехол дошёл быстро, хорошо упакован в отдельный пакетик. Выглядит очень красиво, рисунок яркий и объемный. По сравнению с силиконовым чехлом, кажется больше. В руках не скользит. Заказом очень довольна, всем советую!
Чехол высшего качества,все прорези совпали с отверстиями в телефоне.Рисунок четкий, смотрится превосходно,цвета нежные.Шел до Москвы три недели.Я очень довольна покупкой.
Чехол очень приятный и качественный. На iPhone X подошёл идеально. Продавец отправил заказ в тот же день, когда произошла оплата.
Чехол качественный ) упругий сидит на телефоне идеально
шикарный чехольчик, немного пахнет, но думаю полежит и проветрится...