SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rewelacja !!!!!! Beautiful case and fast delivery! Very thank
Thought it would be better.
Very satisfied with the cover. Quality is very good, came quickly goods.
Quality is good, the only negative, when you take photos with a flash, the quality of the photo suffers. To Moscow 2 weeks
Cute rubber case. Everything is neat, the buttons are well pressed
The cover came, very cute, the first time I ordered, I was wrong with the phone model, but I liked the cover itself, I ordered myself now, I like it.
Well packed goods, very firmly sits cover, everything is smooth and durable! Thank you store!
Very cool silicone cheholchik. Took on the iPhone Xs. In color, all the same as in the photo. Very pretty purchase. Recommend;)
No complains. Recommend.:) Shipping 20 days to Europe Lithuania
La cover è perfetta! Esattamente come in foto. È in plastica ma molto resistente! Ottima. Raccomando il venditore
The case is amazing. Completely transformed my phone. I bought a space grey phone and wanted to change the colour. This case did exactly that. Most definitely recommend especially for the price.
Material resistente adorei! Design luxuoso e original! Amei
Very cute phone case. Material is great. Color is a little darker them the pictures. Came within a month. Thank you to store
Very good covers, but veeeeery long delivery, maybe because COVID . Cover fits perfectly , recommended!
Love my phone new phone covers. Shipping took 3 weeks to Ireland. The covers look as on the pictures. They are stylish, flexible & thin enough - exactly what I was looking for. Thank you store!
Когда заказывала ,даже не ожидала получить такой классный чехол ,очень довольна !спасибо
I'm happy with my purchase! The cover came very quickly! The store sent instantly my order, the description of the goods is accurate, the cover is not thin-thick! The quality of the cover is just space, I will order more other colors
The goods in Poland came very quickly, less than 3 weeks. The cover is very nice color, the material is silicone, there is no smell, it is a little difficult to press buttons and through the chur slippery
Добротный, но не уверена что надолго хватит , красивый глянцевый
The case is very beautiful, the goods came quickly. Paid 13.06, 06.07 received, Moscow. I did not like only one that on the sides does not fit very well.