We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Trop beau livraison rapide j’adore je recommande
I liked it. i hope after washing will not spoil
Very beautiful sweatshirt, the quality is good, warm, soft. I am very happy
The quality is excellent, delivery to samary-2 weeks) I received the goods at the cash desk in the nearest five. The sweatshirt is very cool, for height 165-oversize, as I wanted) Ordered on sale 11.11 for 807. At the moment this is my favorite sweatshirt, I recommend the store and the store to everyone)
Shipping very fast. Good quality. Just like in the picture. Very happy Thank you
I did not unpack it is a gift, the fabric is quite thick. Fast delivery. Love it.
The goods came in good quality. Long did not send, but it came in a month. Sleeves are loose, the hood is normal. On my height 150 cm, M came up idially!
There were problems with delivery! The store is decent, returned the money!
I order from this store is not the first time, and once again I was satisfied, two weeks and I have the parcel.
It's like the description. The rubber bands on the sleeves and bottom sucks. And on the other hand-for this price .. ??? 5 star store
Warm jacket, good quality, I recommend
An article that is totally worth it, came to me super fast and the excellent quality, I like it very much
We ordered the size s but it turned out to be big, and so liked
Even if it took some time to come my daughter is very happy with her sweater thank you to the store I would surely recommend.
Conform to the photo, comfortable
The product was received, thank you very much, bought as a gift, delivered quickly, I recommend the producer
Loved the product was very beautiful full thickness great full winter
Surprised product excellent everything is done correctly nothing superfluous thanks to the store for such quality
Толстовка супер!! Пришла за 10 дней в Ростов. Но есть один минус - это очень маленький капюшон. А второй минус - на эту ткань очень сильно цепляются волосы, шерсть и тд.