We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jacket is very good. Fast shipping. Thank You :)
Looks exactly like the picture. I’m in love with this jacket
Fast delivery 13 days to Saratov, the quality is excellent
A little lighter than the pic but it fits and good
Very cool and unusual thing to the summer, the size suited, the quality is excellent)
Amazing jacket! Fast delivery at home! The quality is excellent! The true record Metallica is written with two L. No mistake.
Quality is good, cute jacket. Ordered size L for size 46, height 168-sleeves are short (but the daughter is still delighted. The package reached the cheat quickly. 11.04 ordered, May 2 already received
Very cool jacket :) Thank you the producer
omg! so in love with this jacket. The quality its amazing. I normally wear size M, but this L, fits perfect. Would definertly order again. The store put 2 hairbands and lots of hook pins, thanks!!!
I I‘love the coat the detail and all on it thanks for getting it to me in a decent time
I finally received it and I love it
The product corresponds to the description. Her daughter is in Borg. Everything came quickly and safely.
Good quality and came fast, the fabric is similar to cotton, does not stretch, the fabric composition tag is not. The color is much lighter than in the store's photo, slightly lighter than in my photo-it is pale pink. The pattern was painted. The sleeves on the height of 1.64 are short, and in general the jacket is as if on a teenage child is short. I thought she 'd be overseas. Ordered the size of the HL and it is upside by the OG 100 cm. If she still sits after washing, then I will not fasten it later.
Incredibly cool denim!!! The quality is perfect, all exactly as in the photo. But the tall girls can be short sleeves, I took M for a height of 158, I am in the pratyk, although this is not a big problem for such beauty the goods went to Ukraine a little more than 3 weeks.
The jacket is shorter like a jean jacket. Not as long as it seems.