SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality & perfect fit!
super fast shipping, i got them over a month before expected :) high-quality thick material, i recommend 100%!
theyre so cute! a perfect i am gia dupe. only complaint is theyre not really as long as id like because i’m tall (5’8) so be aware they’ll be high waters if you wear them high waisted versus low waisted.
A great deal for a great product. Comfortable, smooth, sleek. Slightly see-through, but I like it that way. Tie wraps around a few times. Anyway, the pants are great. So great I have even slept in them a few times lol.
Nice fabric and looks like the photo the strings are long but can be cut and tied different ways. I’m 5’9” and they are great length.
I LOVE THESE!! I’m so glad I ended up getting them, I was just gonna get the black but then I decided to get both. Also took 3 weeks to get to LA. Super nice and stretchy and I honestly like them more than the black ones because they hug my body more. The only thing is that you can see the tag but I’m probs just gonna cut it off. I’m 5”5 and 120 lbs and got a size S. The store was super quick and understanding with communication!
It came pretty fast! very pleasant to the touch to my height 175 just) well stretch and sit perfectly on the figure very satisfied :)))
Really stretchy. I got a medium. I’m thick 170 pounds and the stretch is really good. They are not very see through. Cute.
these are amazing! so comfy and they fit perfectly. they’re really stretchy material
i thought that i was going to have to alter these to make them smaller but they fit!!! i was beyond shocked!! they’re great! and tbh p high waisted! would recommend.
Great pants! Look exactly as described by a store. Recommended.
I measure 1,70 cm / 5ft 7 and they fit me just but they are very nice!
Super cute! String is extremely long. They are a little long on me, but I am 5’1. Might be too short on someone who is tall. They came quicker than predicted!
material is nice it fit nice the string is a bit long but u can wrap around ur body
Love the material, the length is perfect, received in barely 2 weeks!
Love!! I got a size small and my waist is 26in. Fit great
I love these they are super cute and comfy. I got a size medium and they are pretty stretchy. Came fast too.
very nice material! stretchy. looks exactly like the photos. 10/10. my hips are around 43 inches/waist is around 31 inches and i got a small!
Honestly I was really scared to order I am Gia’s rip off from them but it came in fast (two weeks) and it fits so perfectly! The strings are a bit long but that’s manageable and the fabric is legit!
Took a month I believe to come, sizing is accurate. I really recommend getting these, super comfortable and the length is great