SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered two blouses, I was afraid to make a mistake with the size. With a cutout on the chest ordered S, and with a closed breast ordered M. Both sat perfectly. On the one that with the cutout material stretches more. Chest I have 90 cm, waist 60 and S and M sizes are good. M slightly longer. Quality pleasantly surprised. It looks expensive and stylish, it is washed well (cold washing). The goods came for a week in Moscow! So I recommend it to everyone!
Everything Perfect came in time and it's beautiful just like the picture
It's perfect. The only thing you need to be careful with the instructions to choose size. I didn't trust the size instructions, and looking at photographs of other girls who had valued her, I realized I could possibly use the s. I finally asked for a little one, and I got right. The s comes perfect for an 85 c chest.
10000% beautiful, if you buy it you won't regret it, it's super precious
This top is soooo leng man, came in 9 days to the UK which is amazing & i get sooo many compliments when i wear this would deffo recommend x
Size M quality, stretch quite is excellent, I love how it looks I'm happy and fast shipping.
Very beautiful shell. Was unfortunately slightly wide cut out, I have it sewn up. IG:miss_krasny
The blouse is very cool, the sleeves are long, on its size S, took M-and did not lose
I love it! It looks just like on the pictures. I wear M and it was absolutely right.
Very beautiful blouse. Size in size, dense beautiful fabric. Advise.
This took a week to come to london. I gave this a 5 star because it has good material but it would of fit me more if it was a bit smaller, i got a lot of compliments from my friends too
Beautiful Body-tight shirt and very good material
Recommended :)
I received it quickly and it is of super good quality!
Very nice crop, I recommend.
This shirt is everything!!!! the material is silk and on point!! I ordered a small..i am about 5ft and weigh 115lbs.
Esta muy bonita es elástica y se adapta al cuerpo perfectamente es una S y me quedan genial lo recomiendo es divertida el material es de buena calidad.
This item came really fast to England, it fit perfectly, no smell. I thought because I have really big boobs (36E) that it wouldn’t fit or that they would look saggy but the tops material is amazing and holds them perfectly. 10/10 would absolutely recommend!!
This is such a cool top! It's very silky and stretchy and fits well. Looks just like the picture. Arrived within weeks!