SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a little late had to arrive on February 24 and Arrived Today March 4 but very happy with the result corresponds to the very vivid color image and a very soft genre lo I recommend.
It’s a really cute shirt i got it a little big since i like oversized shirts but im top heavy so it fits like a large medium and the image material is kinda plasticy kinda like vinyl so it may have to be be dry cleaned but over the shirt is really cute
Top!! P.s: On Growth 150 took M, came up perfectly
A good T-shirt, I thought it would be more synthetic, soft, pleasant, the fabric is not very dense, more stretching. The picture is bright, not yet washed, I do not know how it will be further. The daughter is delighted. To the Kemerovo region came in about a month
muy bonita, identica a la de la foto, mi hermana quedo feliz con su polera
Fluffy, material a little thin
i loved it the quality was really nice and the print was very cute :>
It seems that the sticker will soon spoil, and so normally)
Comeonshakeyourbodydothatcongaknowledgeyoucantcontrolyourselfanylonger
Looks just as is in the photo. I got a bigger size and it fits well.
Frankly it arrived quickly really very good quality the t shirt I really love too much
Very good, quality came better than I expected but the material that is printed design shirt, if N careful with it, can easy to wear
Looks great! fabric is soft, stretchy material, looks like photo
Good printing, fabric very thin, dresses close-fitting therefore advice take one in larger size than your
T-shirt just 5 stars and no questions❤& Middot; The fabric is very pleasant to the body, I do not even know what kind of material it is, but it is very very nice and soft☺& Middot;☺& Middot;☺& Middot; T-shirt reached Lo in a month ❗If you want a free T-shirt, then take 2 sizes larger (in the photo T-shirt size L-165/88. I wear M, my height is 165)❗
Excellent T-shirt, the size is correct, but the sticker needs to be ironed neatly, so that the picture does not melt.
L on growth of 156 by Kaif The color of the print is orange red only, the print itself is printed well
order as wanted. fits well and the fabric is amazing. i’m sure the design isn’t the one to peel after one wash.
CUTE! I'm obsessed with the way that the print looks. It is done on that weird like,,sticker type print? Which I'm worried with crack and break off the fabric. But the texture of the print is nice and the colours look AMAZING. No weird smell, arrived to Australia in a little over a month!
Very good quality 10/10 is very lovely