Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice dress but it's tighter than the usual size
Loved the dress great quality true to size
The dress is of excellent quality, exactly like in the photo, suitable for tall individuals. fast delivery
Too tight for me
The dress is gorgeous, I recommend it.
Beautiful dress, overall liked it, good quality, but there are some issues! The material is pleasant, does not stick. Height 170, needs tailoring, suitable for tall girls. Measurements 97-74-107. Need darts on the chest, it bulges, big at the waist, and tight at the hips! Looks beautiful on the back! It arrived quickly, I recommend it, but it will need some improvements!
10 days delivery by Ukrainian Post!!!! Bravo! The dress itself is incredible, looks just like the picture, slimming, accentuates the figure!!! I'm shocked!!! For a height of 170 and 86-72-100, M is perfect!!!! It's like I sewed it for myself! !! !
I liked the dress. adjust the top a little (extra. the cutters will be perfect!)
nice. ❤️ ❤️ ❤️
The fabric quality of the product is not very good, but I really liked the low-cut, ruffle detail, and back part, which are the same as in the picture. You can buy your own size. It's just a bit long, I'm a size M and 1.68 meters tall, it's a bit long for me.
Perfect
to parameters 90/70/90 And height 172 size M fit perfectly. The fabric lights up a little, but it is very nice to sewn in. For vacation super.
beautiful dress, good quality
The parcel arrived on time and was well packed. For height 157, OG 86, FROM 64, OB 93, the village is good. I recommend the product.
Beautiful dress, I really recommend it. The fabric is incredibly pleasant, sewn very efficiently. I need to adjust it a little on my chest, but my chest is 95 cm and any dress is difficult to match. Less on the chest, it will just be great.
A very cool and stylish сарафан! ! ! ❤️ I am satisfied with all 100 seed super and bomb fabric! !! The size grid is correct! I definitely recommend it! !! !