SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool. Look for yourself. We made our choice and made no mistake. Soft, comfortable, beautiful. The store is just a spirit, the goods are quality. Definitely 100 balls out of 100.
Item as described arrived early compared to the estimated date (3 weeks). All good. Quality good
Really qualitative material, Cotton X polyester very soft. The smiley in the center is pleasant to the touch. The mouth is a mini pocket but there is no pocket on the sleeve.
Quality is good, put a gift, I probably enjoyed the gift more than hudaka...
Very good, quality hoodie. I took the size M, (I have the size S itself) all came up. It reached Moscow in a month. Recommend
Аааа,она не синтетическая! Прекрасная и качественная
Доставка и упаковка: Доставка заняла около месяца, упаковка целая, чистая, все в порядке. Товар: Худи просто космос, качество шикарное, ниток торчащих нет, швы ровные, запах приятный, пахнет новой вещью. Когда первый раз только увидел худи на сайте, я можно сказать влюбился. Но моего размера нет, я обычно ношу S-ку. Долго думал, стоит ли заказывать, боялся что будет слишком большая, в итоге решил заказать M-ку. Мой рост 170+, вес 55+. Теперь это моя любимая худи, капюшон огромный, я люблю такие капюшоны, они для меня как панцирь или кокон. Продавец положил подарок, в виде маленькой панды, а так же инструкция по стирке, мелочь а приятно. Худи стоит своих денег, рекомендую к заказу. Благодарю продавца за качественный товар. Ps. Карман на смайлике маленький, для мелочи какой нибудь или ключей, смартфоны лопаты туда не залезут. И карман на рукаве, это просто украшение.
High!!! came in 7 days. Quality gun. took on height 165. warm
Size XXL sat very oversize on parameters og 104, from 94, about 112. Height 173. As I wanted) for growth up to 180 cm fit, CM sleeve in the photo. Fabric-oooochen soft, thick, quality cotton with fleece, pleasant to the body. Fabric is thicker and better than other famous stores). Definitely the best in quality of all. There are no traces of fleece on the clothes. It's worth every penny. Threads do not stick out. No smells. As a gift, a cute keychain, which is nice))). The seams are all even. Does not crumple, no iron is required. Large comfortable hood, double-sided cotton, there is no fleece inside, but so beautiful. This is one of the most magnificent things with AliExpress, which I ordered, undoubtedly. And I order a lot)))) there are more peaked hoodies, but this one is tagged. Looks sooo stylish
Absolutely excellent quality and fast shipping Very impressed
Very good fabric and color and size, I love it
I'm in love with the kids. Hudyashka is just 10/10, the quality is excellent. It is very warm, so you will not be cold!! Ordered November 11, came 25!!!! On height 168 took the size of L and did not regret at all!!!! IG: Marm. Eson (I will accept all!!)
Perfect quality! Very wide but beautiful. Great texture. It's chubby and warm! Highly recommended
I will just say it right here, everything is so nice with this sweatshirt. The design is amazing, and the quality (as you can see from the other reviews as well) is spectacular. I completely understand the pricing now. It is such high quality. Defiantly my favorite sweatshirt now.
About 2 weeks to come to France, quite good Quality is fine, sizing too, size L perfect for me, they look like yeezy hoodies. Comes with a gift and washing instruction sheet. I recommand product and store !
Was initially a little skeptical, but it turns out I had nothing to fear. It's all good! No faults, and the item looks just as it does online. The sizing guide was quite accurate, and a medium fits me just fine. Bear in mind the zipper on the front is a pocket and can hold a couple of small things; the zipper on the sleeve is just decorative, but that doesn't matter too much. It also came with a little 'thank you'! Great purchase! ❤️
Came quickly, just over a week. The quality is very good, the body is pleasant, soft, warm!
I am in LOVE with this hoodie, it is so comfortable and it even came with washing instructions and a cute little gift
Jacket fire! But, the size of European and her style is slightly oversize, keep in mind. I am 172/70 kg, ordered M, but will re-order on S. I think she will just as m
The jacket is cool, pleasant to the touch, inside the fleece. Came quickly, I recommend to buy. As gift The store put the keychain. Thank you