SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hi,I received a product, sweater of very good quality, I recommend it to everyone.. The product appeared very quicklyThank.
Ordered 11.11 a 25.11 took, Kiev, Ukraine. The jacket is super! I order the second for the son 170 growth, in rosemer L. After washing does not roll down, warm, comfortable. quality and delivery at altitude!
Height 165, ordered L, very large, and so everything is fine, warm, there are no tags with composition
All super for growth 170
It came in 2 weeks. all as in the description. perfect sweatshirt. I recommend
Good sweatshirts, warm. Having read the reviews ordered the size of M, it was possible to take and S, also would have been an oversize. My parameters are og-86, ot-67, ob-92, just 160. Hoodies are the same size, but the fabric is different! Beige does not stretch, the green slightly stretches, so in the dressed state beige seems less. I gave it to my beige daughter! Parameters of the daughter og-76, ot-60, ob-82, height 154.
The jacket is cool, I like the quality, not synthetics! Very pleasant to the body, and most importantly warm very))) I will order more in other colors. The order came for 2-3 weeks in the Kurgan)))
Sweatshirt just 11/10! Quality is super: outside is cotton, inside is a thin layer of fleece, threads do not stick out, all seams are even. The pocket is roomy and comfortable, the hood is of normal size and protects against wind. The sweatshirt itself also saves in windy weather. The color is just delicious, very beautiful. Came for a month in the Almaty region. To buy definitely recommend!
Oversize as wanted, even more than necessary So warm, it seems all winter in it and I walk
Nice and warm sweatshirt
Очень довольна покупкой.на мой s заказала m.все супер!!!буду заказывать ещё!рекомендую!!!с продавцом не общалась
худи очень теплое, мягкое, приятное к телу. все швы на месте
My parameters: 88-67-94 cm, height 155 cm. The sweatshirt ordered in size L, so that it sat down freely. That's how it came out. Sleeves turned 2 times (for my height very long, but this is the eternal problem of low girls). The seams are made neatly, without distortions. Material is cotton. Inside the sweatshirt on fleece. But it itself is not thick (as there are other warmed models). In the hood inside the lining of cotton fabric, the seams are hidden inside, not outside (this is a plus). Laces are most ordinary. If desired, you can replace with other ones you like. In general, the purchase is happy. Recommend.
The order was made on June 27, and delivered to Yakutia on July 17. The sweatshirt is cool, quality, the threads do not stick out. And the price is nice. I took the size L to be an oversize. My parameters are 85-63-90. Seller umnichka. Recommend.
Made an order of 08.06.. sent 11.06., and took from mail 08.07. The parcel was fully tracked, did not communicate with the store. Took on the size more so that there was over size. Sweatshirt bomb, pleasant to the touch, not synthetics, fleece lining, the sweatshirt itself is warm, thick. The color is cool, fully corresponds to the declared color.
Height 173, parameters approximately 86/63/90, read reviews took XL and I'm directly huge (in principle you can wear, return to do not hunt, to the body is pleasant, warm, with a lining. Let's see how it will behave in sock, the material is cotton, but it does not look super quality. Ropes flimsy, Hood norms. If everything will be OK I will order more, but for a size or two less. It came quickly.
Excellent sweatshirt, soft very, came with stains, opened a dispute, returned some money. At 46-48size 160 the height of the sleeve is long, you could order L. You can wear it. Advise
Cool beige sweatshirt! On its parameters 85-66-91 took the size of L to get an oversize. It looks good, not baggy. The sweatshirt itself is very soft and pleasant. And the store put a gift) Thanks!
I came in a month. Cool jacket, very satisfied. In size, everything came up, I wanted that there would be a bit of an oversize. As a gift, the store put a keychain: 3
On parameters 86-60-90 height 160, M sat perfectly, material cotton inside insulated, tonkovata-for summer the most it