Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This turned out to be a nice buy for the price. Fits well and colors and quality are good as well!
Very beautiful dress just like in the photo, looks high-quality, very satisfied with the purchase.
Beautiful dress. Fits true to size. On the back, you can adjust the drawstring at the waist.
The dress is good and the quality is pleasant (but it will be hot in summer), there are no loose threads. I am quite short in height, so if it were a smaller size for me, it would be wonderful.
The dress is beautiful. I am 159 cm tall. A bit long, but overall looks beautiful. I want to sew the ribbons at the bottom and it will be great.
The material is thick, might feel a bit hot in summer. Size M fits like S. The length is good.
A beautiful dress, it accentuates the figure, feminine, looks just like in the photo and in reality, the only issue is that the delivery took almost a month.
Excellent dress, took size M for 98 cm hips and didn't make a mistake.
A very beautiful dress that looks luxurious.
Perfect summer light and airy dress ! I wore it to a baby shower and got so many compliments . The material is smooth and just looks beautiful on ! So happy with this dress
Love the way it fits. Comfortable to wear. I have ordered 2 more.
Size L. My measurements are height 170, 94-70-98. The dress is beautiful, well-made, the fabric is thick, of course not suitable for hot weather. One of the downsides is that the lace came separately, the loops for it are too small, even with a pin it's difficult to thread. I didn't communicate with the seller.
Love this dress! Bought it for an event at our local horse race track and was so happy with it. Got tons of compliments. Quality is great for the price. Has some stretch but holds its shape. Super comfortable.
Fits perfect and it’s a great colour!
I was skeptical buying this dress, then i tired it on! Very cute. True to size. I’m glad i bought it!
Soft, flattering, and super cute! This dress fits great and gets compliments every time—highly recommend!
Very comfortable to wear and wash and hang dry, they look perfect. It’s a good dress.
Love this dress. Perfect travel dress that can be fancied up or worn with vans. Washes well. When paired with a cardigan, can be used year-round. Material isn’t just “seasonal”.
Advantages: the dress is unrealistically cool, beautiful, kashny! ❤️ I would tell you very much and honestly as a seller, i would buy this for 6-7 thousand calmly, very tender, the buttons are magnificent, the photo is only! Thank you ☀️