SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is just gorgeous. Girls up to 165 just grab this dress. I'm 167 and a little bully at the waist, but I will have to sleep
The dress really liked it! Synthetic fabric, but pleasant, does not shine through. On my height 164 sleeve is short, but tolerable, and on high girls will look like 3/4, consider it! Waist in place, inside is sewn elastic. On my parameters 82-62-88 (CM) the size S fit well. The store put a hair band as a gift! The dress is cool, I will definitely wear it! I recommend to buy!
The dress is very cool, the quality is pleasant, took on a larger size, m. the village is perfect, the waist does not exceed, it sits clearly, by myself I'm quite thin, just like on the model in the photo, the store is sociable and very polite, I advise
Very cute and beautiful polka dot dress in stunning color. Although I do not really like Green and its shades, but this color I approached and liked. Size S approached me. My parameters og83-ot65-ob86, height 163 The dress is made of good quality chiffon. There is no lining, but the dress does not shine through. Waist elastic. The waistline at the height of 163 is slightly overstated. But I love the overstated waist, so the height and legs seem higher The dress looks very beautiful and impressive, I like it. You can add a strap, with a belt I liked more My Instagram-@ olgapachos
Excellent basic dress. Which will not go out of fashion, gentle coloring, on the parameters 92-68-92 ordered the size L, delivery 3 weeks
On the parameters 80-66-88/height 167 ordered the size S, the dress came up. Fabric chiffon. Sewn well.
Beautiful color, good sewing. The dress has a nice style, the waist is overstated. And the bigger the chest, the more overestimated it will be. Parameters: I am 98-77-100 height 170, I dress closely in the chest. Mannequin 90-64-94 Measurements: Length 110 cm OG 98 cm Max stretches from. Up to 80 cm sleeve 54 cm. Pay attention to the dummy with og90 in size XXL, the waist is almost in place, because the chest does not pull it up. Details and more photos in Instagram @ brixx_blog
Very beautiful and quality chiffon dress. Does not shine through, there is no smell at the uncovering. On the quality of claims there, sewn well. I'm very happy, sits on a figure cool. On the parameters 84-66-93 took the size s.