SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the dress. Synthetic material, but pleasant, there is a lining-does not shine through. On the dimensions of og89 ot75 ob93 height 156 took the size S-perfectly. Of the minuses-the smell on the chest opens (I had to sew, it turned out imperceptibly. P. C on the photo the smell is not stitched) and the belt does not hold, slides, under it, too, you need to sew ropes. The strap is not leather, but good, tight. For such a price-excellent!) the order was about a month.
The dress is super, I liked it very much, light, weightless, the color of coffee, as in the photo of the store, I ordered XL on MY M, because. I wanted more freely, as a result on the shoulders perfectly, the length of the MIDI on the height of 167 to the middle of the shin, the sleeves are short, I raised them, very satisfied with the purchase, thanks to the seller, sent very quickly
Synthetic, chiffon. The length of the sleeve is short, well, the rubber on the sleeve is, I like how the dress looks with rolled sleeves. The length for my height of 168 closes the knee cm by 10. on the lining, also synthetic. Of course, electrified and need antistatic. On the girth of 84-65-90 the village is good, I was afraid that the shoulder seam will slide, but everything is fine! The smell is fastened, nothing falls out, complete with a belt. As a gift rubber put
Delicate floral dress. The quality is excellent. For size 46 and height 170 the village is ideal
The dress is definitely cool! I agree with all previous reviews! At a height of 168 below the knee. At OG 82 from 68 OB 90 took XL, so that it was more authentic and hit exactly. Apparently, differences only in length, so take large sizes, do not be afraid.
The dress really liked it, with a lining, does not shine through! Sleeves and elastic waistband, high waist. On the growth of 155, the length reaches the middle of the shin.
The dress is beautiful! My parameters are 155-80/64/87. I ordered the size S. The sleeve is a little short, the waist line is too high. In the abdomen a little tight. On a slender tummy)) synthetic lining.
The dress is beautiful. Synthetics of course, especially lining, but sits well. On the growth of 165 and 82-66-93 village on the figure.
Super dress. Belt included. at 85-70-97, the height of 169, the size approached well, but the growth is not at all. Fabric-crushed chiffon, sits well on the figure. There is a soft synthetic lining. Quality and beautiful. Suitable for everything!
Nice dress. a little cramped me. But the daughter came up. I recommend