SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress Super. To all his advice. Lace is good soft. size L at 46
Everything corresponds to the description. The dress is beautiful. Fit in size. My height is 160 cm, weight is 59 kg. I recommend to buy. Thank you.
The dress fully corresponds to the picture, lace quality, sewn well! The lock is hidden, the only defect-behind it is frayed from below a little, it is clearly visible from the side. The color is delicate peach, the photo looks beige. Black underwear shines through. On its parameters, the height of 173 cm, 95-77-99, ordered the size of L, sits slightly freely, which I need. Details in my Instagram @ natali_na_ali
Hello. delivery three weeks, the store with understanding and very responsible, the dress as in the photo. girls, this is delight! the quality is very good, such a dress in our store will cost from 2500! at 46 r just right L. I thank the seller and recommend the store! Happy new year! be healthy and all the benefits!!!
Excellent dress for my height 173 and 46 p came perfectly.
This dress is my love at first sight!! Probably, about a month went around and around him, the reviews were very little and opposed. But, uraaaaa, not a drop did not regret... The size range corresponds. On the parameters 86-75-90 took S, was afraid for the waist, but everything is fine. I climbed in with a bang. On the height of 158 opens the knee completely. Threads do not stick out. Sleeves are also not long, but just. Thank you store very much. I recommend unequivocally.
Girls dress is very cool. Take will not regret and delivery is super fast. The first time so quickly received the goods. With the store did not communicate, there was no need. Thanks to the seller for the dress and promptness.
Fast delivery dress is not bad, sewn well, but the color is still pale
A beautiful, high-quality dress, the only negative is the thread, but it is not essential. On the parameters 92-70-101 the size L is normal on the hips and chest, but the shoulders are larger because they are narrow, on the height of 166 cm the length is above the knees. Thanks to the store, I recommend.
Very nice dress! the size is right and the fabric is very soft.