SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good suit, the fabric is pleasant, a little more, but I'm still happy)) P.S. The store put as a gift rubber)
Excellent suit, size matches, dense fabric but stretches. Long did not send but came quickly
The costume is just a bomb! My Dew 155 parameters are 80-60-90. Pants are free at the waist and the length was enough to turn, the jacket sits perfectly on the shoulders. Color sand. As a gift put an elastic band. The product is very satisfied!!!
The description corresponds. I want to make arrows on trousers but I have not tried it yet. On height 160, weight 52 kg, 86-67-88 took the size of M. Approached well, sits freely.
Bomb suit. It was only a long time, but it was because of our mail, because it was very long. The fabric is pleasant to the body, everything is sewn, exactly, the buttons are in place, strong. I was very afraid that I would lose with the size. No, everything is very clear! Height 159-trousers on the ankle, I.E. Very slightly shortened. The girl will be shorter than height. Pants sat down otpadno, nothing presses, behind there is a rubber. In general, in the plans to lose a little, but even in this case, I think, will sit as it should. Oversized jacket, deflated sleeve. Rolled up without problems, you can and so wear) waist 73 hips 105. Took XL. I highly recommend, comfortable, beautiful, modern suit in basic color. Happiness is no limit!
I didn't like the suit. The jacket resembles Dad's sweatshirt he walks in it for firewood. The color is unpleasant for me and in combination with the fabric looks like it all well. Stitched exactly, but the style is controversial. The jacket has shoulders, high waist trousers behind the elastic band, wide and short pants, without arrows. I ordered on enthusiastic reviews and counted on a jacket or trousers, but I did not want to leave either. At a discount and with a coupon bought for 1600r. Delivery 3 weeks to St. Petersburg. My parameters: og94 ot69 ob94 height 169. Hope feedback will be useful
That var came in 2,5 weeks, which is pretty fast. Threads do not stick out, neatly sewn. An interesting button on trousers, like a turtle shell in color, which is now relevant. Pants perfectly sat on OT 61 and OB 90. What you need! Oversize jacket, with lining. I recommend to buy. Nice suit.
On the parameters 80-60-86 jacket oversize as in the photo, pants is something. The waist under the breast is almost, besides very wide, I can not even imagine whether it is possible to sew them
The suit is good, the parameters 85/65/90 size s sat perfectly. But the color is not mine.
Unfortunately, my costume came with a marriage. The store helped to make a free return :) For the size-it is better to take a little more, pants for those who have a sooo high waist. I was under my chest. On cm 5 above the norm (uncomfortable) ordered another suit) the material is normal, the other day saw pants from the same in Sella. There's polyester viscose. In general, I recommend, but you need a suitable figure on it. And iron well! The ironing was just as much as the size of the pockets in the trousers