SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweatshirt norms, but on growth 170 I would like to be more authentic, took M, looks over-sea on the parameters 90-70-90. In general, the purchase is happy
Delivered in 2 weeks. No foreign smell. Color as in the photo. Soft sweatshirt. I thought it would be a little thicker, but also so excellent, warm. The hood is thicker than the rest of the sweatshirt. On height 172, the length of the sleeves is normal. I would like the length of the sweatshirt itself a little more. After the first wash, the sticker is whole. In general, a great thing!!!
The sweatshirt really liked, large, soft and good in quality. I hope, after a long socks does not roll into the spools. The inner side on fleece, it remains on everything I put on a sweatshirt (except for smooth bras) so you have to clean. The sweatshirt is not the thickest, but not cold, on a warm autumn. I'm glad that any jacket will be useful to her. In the rest of the purchase is very satisfied, I recommend. My parameters are height 163 cm 88-61-90. Ordered in the last numbers of August, received in late September (Saratov)
Excellent thing, excellent quality, warm. The color is beautiful. Goods came quickly
Wonderful sweatshirt Cotton with synthetic Im happy Sits Super On my height 170 size 44 Oversize Recommend to order One minus the elastic at the bottom of course leaves much to be desired Alas (((flimsy .....
Quality for such money class. Shipping fast.
Fast shipping. Chic hoodie, the quality is excellent. Soft, pleasant to the body. The hood is double, which is for me fundamentally, due to which the thing does not get cheaper.
Came in two weeks. Very warm, on fleece, looks stylish Thanks store
Very beautiful color! The fabric is soft and gentle) slightly confused the slots under the laces and the elastic from below, but basically the hoodie liked it)
The parcel was a month and a half, but it was worth it. The sweatshirt is cool, the oversize as wanted)) the size of M sat perfectly. All seams are even and no sticking threads. For the summer it is thick, but for autumn and winter it will be just right. Many thanks to the store!
The sweatshirt is not bad. Fabric synthetics, inside fleece. When the first several times I put on, there were villi on the T-shirt, now almost no. On my 86-66-96 oversize most relevant, Mr.
I really liked it. Warm, beautiful. My parameters: 88-64-92. Sits well. Went 2 weeks
Оверсайз, на мой 44 можно было взять на размер меньше. Очень тёплая. Пришло быстро
Order for 1109r from 01/06 was sent by the store only in two weeks, nightmare, I'm used to long ago, that the next day after payment-already flies. To my questions I lied-said that tomorrow and no-go. 07/07 was received in MSC, with tracking. The Mail said that customs complicated the rules and now in Russia delivery will be even longer. The jacket of course is not cotton at all, these 35 + 60 percent less quantity is cotton, polyester is visible with a look. It is soft, it began such a down jacket, on M and 170 norms, it seems to me 175 is the limit. Color as in the photo, pale green.
Sweatshirt Super! In Russian 42-44, the growth of 166 villages is excellent. Quality is good, delivery is fast. Thank you very much!
Sweatshirt Super and very high quality. Only she was thinner than I expected. But in the rest everything is great: color, quality of chewing, pattern and size. Everything corresponds to the store's description.
Very cool sweatshirt, the photo does not convey a valid color and texture.
Sweatshirt oversize, just gorgeous, very soft and warm inside, thanks to the store for the fast shipment, the seller recommend
Super, the color as in the photo, my Russian size M, and it perfectly sat, not in the butt and not too overweight. In the Moscow region came in 2 weeks, very quickly. Soft and warm. Definitely advise. Most likely I will order more in other colors
I'm shocked by the quality for such a price. She's... no. With the growth of 173 and the parameters 89-61-88, it sits overweight and even the sleeves are normal, and I always have a problem with orders due to length. Hands 61 cm. And there is even a stock. The sweatshirt is dense, warm. The seams are even, the threads do not stick out, the hood would be more voluminous, but okay. The inscription is afraid to burst, but I will wash on silk