SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is cool, it came for 2 weeks in the chest and waist freely on the parameters 85-60, but with a belt everything looks great. There was a strong smell, like any leatherette, then disappeared. Dense, shaped material.) The store is very attentive, I recommend the store and the goods.
Dress is not ordinary, sewing quality! Thank you, shop, for the excellent product! Stylish, fashionable! But now about the main thing! At ot-78, ob-96, og-92 for height 1.57 length above the bone cm by 4, but sat up the Sarafan just stuffing!
Cool dress, sewing factory, seams neat, respect the manufacturer. Max size-75 cm waist and 96 cm chest. The length of the skirt is 75 cm. There's no smell.
The order came in the stated terms. Sarafan is very satisfied. The first thing with Ali is very good quality, all the seams are even processed, there is a petticoat. The leatherette itself is thick, only in the cold season. Side there is a hidden zipper. Steamed without problems with a simple iron without touch. On the chest 85 back-to-back, on the big chest do not fit, waist 74-there is a small stock. I advise you to buy. I did not communicate with the store.
Very beautiful and stylish sundress! Quality is gorgeous! On my parameters 89-65-93, the growth of 158 village is perfect! Such a sundress should not sit back-to-back, for girls the size and height may no longer sit as it should. The length to the middle of the calf with my height, but the chic skirt of such length looks like on the model, shorter and should not be. Everything is just fine!!! Delivery to Moscow 2,5 weeks! Thank you very much to store for impeccable quality and fast delivery!
Excellent Sarafan, but I had barely squeezed. And the rest is full. My settings 170, weight 65, bust and hips 95, waist 78. Sundress for 46 size, and 48.
Great quality for “fake” leather. Perfect size and my girlfriend is really happy with this dress. I can recommend the store. Thank you.
The dress looks exactly like on pictures. Fabric is nice, it doesn't look cheap. It smells a little. Size is just like discribed. I bought it 11.11, delivered 20.11
The quality of the sundress I really liked, NL on my parameters it turned out to be great and sooo long. The length then remove is not a problem, but sew-it will not work, since in one side there is a zipper... Lies now, syotru on him and I do not know what to do... And beautiful like, but do not dress... :( chest 88, waist 68, hips 93
Sundress came the same as in the picture! But there is a small brachek, the strap of the toli is scratched, the toli is cut in one place, unpleasant. On the size 44-46 just right. To the Samara region reached for 21 days, I recommend it! The store is sociable, the goods sent a day after 3.