SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing and arrived in I month, I loved quality and comfort
I absolutely love love this dress, it's as pictured but the color brown that I bought is so rich and luxe, it's nice and thick, not see through. Ladies this is a beautiful dress and you won't regret buying. I love it
Excellent quality, exquisite dress. I love it. I’m very impressed. Thank you.
Very nice!! The color and fabric corresponds to description.
Perfect!
Fast shipping! The dress came in earlier than expected. Good quality dress and looks the same as the pictures. Highly recommend!
Great, thick material. Looks amazing and very smooth in pictures
Perfect fast בווווום
Fast delivery and good quality
Wonderful !
Точно как на картинке , пришло за 10 дней
Just beautiful. Quality at the top. Reception of the dress super fast. I'm very happy about it. I will immediately order the same dress in another different color. This dress is to have in your wardrobe. For all occasions. This is the second dress that I buy from this store and I advise you not to hesitate.
Identical to the description
Amazing quality!!! I am a us 0-2 and ordered a small.
Wow stunning madly!! מחטבת fabric Perfect bit long but מחפלת תסדר the matter
muy bonito, tela gruesa, con cuerpo.
Dress is amazing!!! Quality at its best. This store never disappoints. I’m 71kg and I wear UK 10/12. Medium fits perfect. Took a month to arrive in Nigeria which in my opinion is a long time
Will purchase from store again.
Very high quality, thick material and it fits just like the pictures!
This dress looked wonderful! The quality was nice and thick. I wish it fit me more snugly, so if you're half a size I would size down since the material is nice and stretchy!