SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size according to the store's table coincided, for this price is not bad, feet sweat in them
Great product and service and Fast shipping. I received product in 2 weeks, fast than I thought. after I read reviews, I bought one size bigger, it is good on me. The material is very soft and comfuteble. It looks same as the picture online.
They're exactly what I bought. All wonderful in a while to aesthetics. But at comfort not much value. It hurts when I put it on and asked for 39 European and it's small.
With the size guessed, but for the summer in them it's hot, the leg does not breathe, with the size guessed
They're great. They carve small but order number more. Otherwise they're great though with the courage that makes all the feet they cook but with these go fresher but not much but I like them pretty
Perfect! Very comfortable and they look very nice. I strongly recommend the store
Very happy and satisfied, recommend
Slightly small, and so, light, comfortable
Product excellent only advice to take one size larger
They sit perfectly, dermantin of course, but I think they have been worn for a while.
really nice...Would recommend...
Super comfortable stay beautiful very good store thanks more beautiful than in the photo
Decent quality! Fast delivery! slightly stuck out the thread, but the scissors were fixed.
Visually cool but when walking uncomfortable, edge should be or higher , Or lower because zdeptuje up
There is a smell, but barely noticeable. Dirmantin of course, for a year is enough. Liked, light. I hope that it will be convenient to wear.
Som very nice and comfortable, I spend a 38 and I asked for a 39 and they're fine with me, the 38 would have been small
Very fast delivery-11 days, well packed. I really liked the slaps. I buy all the time 38 Russian, these took 39 just right, if you want more freely, then take 2 bigger sizes. excellent store!
Thank you received very quickly