SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice. as described. fits well. good colour and materials.
Cool, dense, quality top. I will be happy to wear it.
The quality is good, it stretches, it's nice to the body, it was surprised so much open back
Very nice bralette! Holds nicely! Back is really open, straps are very close to sides so feels a little bit uncomfortable for now. Very much recommend! Just delivery took long...
Delivery came quite quickly. The fabrics are very pleasant to the touch, the first impression is very good. I can not say how much exactly the size table coincides with the reality, read a lot of reviews, many buyers wrote that it is better to order a larger size. I did, according to the table fit the size m, but I ordered the size L, I was not mistaken at all, the underwear is not right, it does not press all the same, The only one set of panties does not match the color in the picture. Seller recommend.
Доставка быстрая упаковали хорошо, но вкладыши всё таки помялись. И они какие то не суразные. Ткань без запаха, хорошо прошита, нитки не торчат. В самой ткани очень много эластана сильно тянется и не особо держит форму. Короче так себе, особого восторга не вызывает. Носить буду только дома.
Arrived within 15 days, many sweets deserve their right
A good top, the only thing that the inserts are crumpled and this is visible when you wear it. Delivery fast
Excellent top, everything matches. Cups can be removed, who likes it. In me, the lamochki are weak and not adjustable, on the chest there will be more norms
When packing forgot to put in the parcel, should have come in one parcel with pantyhose. But they put an elastic band for hair. Sorry and the money immediately returned. I like the goods in this store very much, I will order more.
Dentico to the description. The communication with the store was very kind to answer all the doubts. Terrible shipping, demoro casii 4 months to arrive
this bra is so beautiful and solid, i made a mistake and ordered the wrong colour and begged the store if he could send the a different one and she did without hesitation such a nice seller and the shipping too was super fast it arrived before the day. Thanks seller you are the best.i recommend this store.
Cool top made of pleasant fabric, straps are adjustable, deep back. In the bust of the insert, which can be removed. Threads do not stick out. Smells like new textiles, no unpleasant smell
The fabric is pleasant to the touch. Straps like a bra are adjustable. The cups are powerful. Sewn well. I'm happy with the purchase. Thank you!
as described. a bit on the small side (I'm 60kg, 1m75). contains a push up cup that can be removed
Leaf cool, but packed was very bad, the inner package is damaged
Very cool sat down, comfortable cups! I'm delighted!!! I want the same model in other colors. Delivery for three weeks, packed in a bag, nothing was pinched, there was no foreign smell. I recommend to buy. My Instagram @ landyshka_vasikova
Super! Thank you! Excellent top for sports! Really pulls!!! Cups for breast 2 sizes are small, a little flattening. But this is not critical-it can be worn. But the chest is perfectly fixed and during training you can not be afraid to suddenly hang out)) happy with the purchase, thanks!
The quality of tailoring is good, the threads do not stick out, the seams are neat, there is no smell. On the OG 88 cm is small, it is convenient to wear only without a foam insert, with it everything presses.
The coolest tops on Ali are already the 5th, the quality is just fire.