SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool case
Great phonecase! Material is strong, came good packaged. Shipping did take long about 2 months! Would recommend, only shipping does take long.
This case is so pretty and tight I’m so happy
The case is cute overall. The sheet itself gives it the best feel of the case. Thanks
The case came faster than I thought it would, only took about 3 weeks. It fits my phone perfectly definitely recommend buying!
very cute wish holographic film wasn’t removable still cute
great phone case, I love it so so much. You guys should make one in purple I would so buy it
Just like the picture! The holographic plastic comes off but I don’t mind I think the butterfly’s alone looks good in my phone too . It did take a month for the case to come it but when it notified me that it was delivered to my place it was there it just takes awhile .
The phone case looks stunning I have the 7+ and fix’s nice and well the only thing that I’m iffy about is the holographic back it’s not glued down but that is also a good thing because maybe you don’t want to wear it all the time. I also expected the shipping to be longer which is also another plus because I am a very impatient person 5 stars
good quality and very pretty! came sooner than expect.
Esta súper fabuloso me encanta, es tan cute lo mejor que e comprado hasta ahora. Lo amé completamente se verá tan hermoso mi celular
I love it & how it looks on my phone !
Es perfecto y llego súper rápido
I love my case it looks so cute on my phone but one thing i don't like is that the buttons on the side are orange in going to paint them but besides that is beautiful
Отличный, качественный чехол, приехал в Украину меньше , чем за месяц
I love the case and I get there really fast! I 'd buy it again! It's beautiful and looks like in the pictures!
very cute
very pretty case! the holographic part can be taken off which is really cool
Very nice. I love the iridescent background.