SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeans received after 20 days b.n. just chic for 962 rubles. There is a smell of chlorine but it does not irritate me after washing i think it will pass. They sat down as they did not want to wrap but do not hang a centimeter for 2 free on the hips 98 ordered 30 size. Before ordering, thank you to all who write them.
I liked, for the summer very good! The fabric is soft and light, the slit should be done by itself. Only the size should have taken a smaller one. The store put a cute rubber to the hair, thank you!
Perfect. Just like the picture . The material is too light. Good for summer, but I think if you choose the wrong size it could tear easily. I wear 38 in Brazil and chose 27. It fits me but it’s a bit too tight on my hips and thigh (but I think I couldn’t expect any different, I have a Brazilian body )
Everything corresponds to the description. Size in size. Delivery to the orenburg region-2 weeks. Thank you for the gift-hair elastic. I recommend.
Great jeans! Light, thin, for the summer is wonderful! On the rose.48 came up size 31. It came quickly to mosk. obl. Thanks to the store for the gift (elastic band d/hair)
Delivery is fast. Jeans liked, not stretch, cotton, for the summer is excellent. Our jeans with stretch 29 size, ordered 31, based on the size table of the store. At the waist and hips fit well on my parameters 84-97 and height 155 cm, but i have thin legs and wide legs, i think to sew them. Thank you very much to the store! Definitely recommend to everyone!
Quality is cool! The size coincides with what i usually take in the store! But! As in the picture they will sit if you are up to 170 cm)) my height is 185-they are on me like capri)) but also cool. I will wear
Thank you store! I recommend! Excellent pants for the summer, jeans thin, sat well at 75 kg and height 168 32 size.
Fast delivery, 2 weeks, on ob 95 and waist 65 took 29 size, at the waist a little loose, the pants a little narrow, thought that they would sit freely as in the picture, but it turned out in the butt. Quality is good, cotton, thin jeans for summer, may stretch a little when wearing.
The store sent the parcel in the order money. Fast delivery, courier to the apartment. The quality is excellent. On ob 108 the size of 32 sat well. The seller put a gift. I recommend!