SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, everybody! The parcel reached the Moscow region for 3 weeks! Everything is very well tracked! (given today's problems with mail delivery, you can still safely put two stars to the store and delivery service!!!) The quality of the goods is very satisfied! Seller and I recommend the product!!
Great skirt! Super store My Thanks!)) verified store. I recommend!))
Skirt super! I ordered 11.11, so I came only yesterday, the store extended the protection. At the waist 73 cm and hips 98 cm sat well, I thought that everything would be many times worse. Measurements: length 51 cm, sweat 29 cm, pob 37 cm. The skirt stretches very well. At the waist is an elastic band, behind a small incision of centimeters 6-7. The knitwear is tight, does not shine through, but to post strictly under the thongs, as I tried on seamless underwear and still see the silhouette of panties. I recommend to buy. My height is 163 cm, covers 2/3 hips.
Fast delivery, within two weeks. The quality of the skirt was pleasant, the knitting is dense, sewn neatly. The description of the store fully corresponds. The length is slightly above the knee, with an increase of 163 the volume of the hips is 98 cm.
Just like the description. The color is light beige Knitted and thick fabric There are smudges of black color!! Inside. Shipping was long around me about two months ..
Cute skirt, soft. The elastic band is wide, successful. But the fabric falls straight on the body, so all the shortcomings will be taken into account) not transparent, height 160, waist 67, hips 98
Warm, dense, factory skirt. The seams are even, nothing sticks out. No smell. Everything is perfect. On the skirt, small strips of dark color (like sewing marks), but not bright and I think easily washed off. On the growth of 165, ot-70, ob-89 sat well. Length above knee. But keep in mind that it fits the figure due to the style, so all errors (in my case, the stomach (the lower press, which is not :)) accentuated the skirt well). But you can cover with a sweater or jacket and so on. The skirt is happy) the color is beige, not Milky (for comparison my sweater in the photo of milky color). I bought at 11.11 discounts for 462 rubles. Before Kazan for 2 weeks. Straight super! Recommend product and store)
The skirt is good. In Moscow came in 2 weeks. No unpleasant smell. Color as picture. The fabric stretches. I recommend to buy.