SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honest store. Quality goods.
Dress received. Very satisfied. For the summer the most, I will go to the beach. I recommend the store.
For 170 rubles with a coupon is an excellent dress. The truth is a little short, but dense and does not shine through.
Cotton tight dress, arrived in 20 days, with a coupon cost 171 rubles. In real life a little darker than in the photo. At OG 88 OT64 OB 90-excellent village thanks to the store.
Cloth dense cotton took at a discount, very satisfied with the order
Very good dress for summer days! Dense quality fabric, does not shine at all! My parameters 84-65-90 154 cm came up size S. A little shoulders were wider, my about 37-38, apparently I'm wide-shouldered, I often do not have enough) Thank you store! The goods went about 2.5 weeks.
Dress Super, delivery fast. Thank you very much to the store :)
Dress size s for my height 158 sits perfectly, I liked everything. Thanks to the store for the fast delivery!
A beautiful simple dress made of high-quality tight stretch jersey. Thank you very much to the store. I finally met this brand. OG 94, from 75, about 94, height 162, weight 60. We call the brand affectionate: Misha
The goods were delivered to the Moscow region within 23 days of the order. I take this dress for the second time. On the first, by its negligence, put several stains with chlorine-containing Agent (((using the dress as a home, I liked it so much that I decided to order it again, moreover, the price for the sale of 11.11 was even lower than in the spring of the same year: 170 rubles. Against 250. Not the price, but just a fairy tale! However, this time the dress had to go to the Post Office and the package was the most usual (previously there was a courier at home and a package with a logo), but this is not the main thing. The main thing is that the dress is exactly the same as it was. Quality is fully preserved. I will add that after numerous washings, the dress absolutely did not shake, the side seams did not cross a millimeter, the color remained, the hem did not stretch. In general, it is perfect! Convenient, practical and will last in its original form for a very long time.