SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it looks so pretty! It’s a rubber case .
Nice case
Just fire! All as in the picture, one minus is a little slippery, but it's not critical. The store is great! The parcel came to my God-forgotten city very very quickly, all the way blinded, alerts came to the Post Office. Order more than satisfied, I will order from this seller more!
The goods came quickly, somewhere in 2 weeks. All in good condition
Great product! I will order from this store again. Fits perfectly, very smooth to the touch, the colours are not dull. The quality is incredible.
Very satisfied with the order! Very pleasant to the touch and a good cover. Looks great
I'm from Kazakhstan. city of Uralsk... cool cover
Cute as in the picture, only color more matte, well packed, quickly shipped and delivered (delivery of the Week 2), not very soft, harsh
Light pleasant to the Touch Cover. On the iPhone 8 + came perfectly ordered for this model.
I liked it very much! Beautiful) delivered in 3 weeks)) keeps on the phone perfectly. Thank you.
Delivery 2,5 month. The cover is quite thin, I would say, slippery, although matte. Inside, there is no soft coating.
Класс! Очень понравился чехол! Спасибо продавцу! Рекомендую!
Понравился. За свои деньги. Отлично. Супер. ))))))))))))))))))))))))))))))))))))))))))))))))))))
Пришло довольно быстро - дней 10 до мск. В целом довольна чехлом, хоть он и чисто декоративный. Картинка местами не очень четкая - это минус. Сняла чехол близко, сможете оценить (это не смазанное фото из-за того, что пука дрожит, это такой чехол). Из плюсов - нравится, что сделана отдельная вставка для квадратика камер, это их немного защищает. За свои деньги вполне неплохо.
Не отслеживалась посылка, а чехол хороший, приятный на ощупь.
Looks beautiful, the pink is slightly darker than I expected and the gold is not glittery, but it still looks like the picture and fits well...also pretty fast delivery :)
Заказ должен очень быстро, до Москвы за 10 дней, объединили два заказа, чехол из мягкого силикона, но при этом хорошо держи форму
Очень классный чехол. Сел, как влитой. Все кнопки с легкостью нажимаются. Теперь не страшно, что поцарапаются камеры. И на ощупь приятный.
Ordered 07.02, came 08.03 to Lithuania. Was thrown to postbox. Very beautiful , as discribed . Very besuyiful with blue iphone xr. Many thanks.
Excellent cover, ordered several pieces came quickly. Quality is satisfied, a little slips in the hand, but you can get to it. Shipping fast. looks great. Beautiful, comfortable, practical cover.