SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly came. Probably the fastest order in the history, the quality is good, but there are no sides in front
The cover came in five days, I was pleasantly surprised by this, because personally, the parcels always reach me for at least a month. The color is not the same as I expected, instead of white and gray glitter-yellow, most likely it should be, because the picture shows a white phone, and I have a black one, because this is a lack of waiting. And so, everything else at the highest level, all the buttons are the same, the cover is not yellowed, the smell is missing. On top of the case there is a film-it was inneatly glued to me, so I had to unglue.
Great case. The edges are matte, the back wall is transparent. No swimming and marriage, all the holes are neatly cut. There is a true connector on the right from the bottom on the case, which iPhone does not have, but this is not critical. In Kazakhstan drove long, through Riga, from the beginning of August to the middle of September, but it's not the store's fault.
Came to the Kemerovo region very quickly. Thank you for the goods
The cover is very beautiful, glossy. On the back surface was pasted a protective film, but on the inside there was nothing, therefore, on the case there are scratches (in the photo you can see). In general, if you do not look, everything is fine. Delivery to Moscow 6 days!
Beautiful case! Love it love it!
Conform to the photos, received in 20 days. I recommend!
Came to Ukraine two weeks after the order, delivered by new mail. Sent the store all almost immediately. The cover is very steep and was well packed. On the back (where the picture) was a film, so as not to snap. I thought that the color would look a little different, but outside the phone it is just like this, as in the picture, so this is already my problem) to the touch is very steep)
До Милана шло 3 недели, основав прозрачный силикон, с легким рисунком с блесками! Продавец супер! Рекомендую!
очень хороший чехол. плотный силикон, сидит идеально.довольна. отправили и доставили очень быстро меньше месяца до Краснодара