SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is chic, madly pleasant to the touch as the strength of the touch,. On the iPhone 6s sat perfectly, good boards at the camera and at the cover as a whole-the edges of the phone will be protected. The strap is soft silicone. NSC reached 2 weeks.
Velvet is very pleasant to the touch, there are no fingerprints, it sits tightly, the color is beautiful
The cover is excellent! The colors are slightly less saturated. Delivery is long.
Delivery three weeks. Description fully corresponds. The color was sent by the one. Chic cover, very comfortable in the hand, everything is very smooth and smooth. I recommend both the product and the store.
Very nice protective shell product identical to the picture!
Ordered 11.09.20 received 25.09.20. Super delivery I did not expect so quickly thanks to the store
Arrived in less than 3 weeks! Really good quality, my recommendation to all to buy it if you want to protect your phone.
Very beautiful cover, looks expensive. Very comfortable. The best case that I had, so I could not leave feedback. For such money just Beauty))
A good hard cover, perfectly holds the shape. To the touch is pleasant, but I think it gets dirty quickly.
The order arrived in 20 days. Pleasant to the touch, not slippery. Rope silicone
Came 24 days before St. Petersburg, the quality is very cool, inside is soft, the bumper itself between celicon and plastic, flew like a native to the iPhone XS
The cover came quickly, less than a month, than I'm very pleased. The color is the same as in the picture, though it looks much more tender in the live than in the photo
Goods prishov shvidko, boizko 2 tignev, all in a good machine, chokhol priemniy on the dotik and seriously structure, the body is not scratched, the goods are pre-war, in fact, it is not necessary for colir to be declared, for the rest of his life, that he may have been able to put in a little bit, bo at the time of the pint of the brimming at the same time, there is no ring in the tent
The cover is super. For such a price, the quality is more than excellent. Sits very tightly. I'll order other colors.
Cool matte cover! Well protected from all sides! Thank you store!!!
Чехол супер! Очень хороший материал, приятный и яркий цвет, дошло за 2 недели до Уфы. Рекомендую
Очень быстрая доставка. Около двух недель в Екб!!! Это мой любимый чехол. Закажу ещё другого цвета)
The case is the same as in the picture, I really liked it. Arrived very quickly, the track was tracked. Thank you very much
Very good quality, the lanyard quality is very high, I like it very much
logistics is fast, the product quality is very good, and the shopping is very satisfactory