SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This shirt is so cute. I have a c cup and 24 in waist and it fits really nice. The back is adorable too.
Top very tight be sure to take on size more!!!!
It arrived just the expected delivery day! I asked for the smallest size and it's a little big on my breasts but it's nothing I don't know I can fix it. Super recommended
really cute and exactly like the picture tho it is a bit tight around the chest and shoulders but that is okay !!
It took 5 days to arrive in Chile!, very kind store. The polera is beautiful, no doubt the best purchase I 've ever made. I love her! En preciosaaaa I measure 98 cm bust is perfect but fair. Happy with my compraaa
~ So nice!!! the only thing i didn’t really expect is that the arms have like little princess poofs and it’s a little awkward but it’s still cute <3 ~
cute top not super stretchy true to size hard to stay on my shoulders smt but pretty good
i absolutely love it. fits perfectly. i am 5’0 usually always small but if you got bigger tiddies maybe size up but overall love it.
Exactly like the description. Fit me perfectly, meant for smaller breasts (5’3” B cup). Stitching is fine. Shipment was quick and purchase was confirmed almost immediately.
love this top ! shipping was great and im obsessed !!
Loved, was very fast and I found just beautiful.
LOVE LOVE LOVE this top!!!! came really quickly and i totally recommend <33 also good quality, and looks exactly like the pics :)) insta (feel free to dm me) ~ @melissa.saiti
Exactly the same, I love it. The material is like poliésterish
absolutely love this top so much. i got a S and was super happy with how it fit, the material, and everything about it. buy this rn!!!!
I love that the back is open and that I am able to tie it myself and adjust it I love how deep the V-neck is and everything about it
super cute! material isn’t stretchy though so be aware of that! also the shoulders are a little puffed which i thought was a little weird, but isn’t that bad !
Exactly like the picture
the fabric is really soft :)
very cute, it doesn’t fit too well if you have smaller boobs like me but a quick tailor job will fix it