SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
сарафан очень понравился, по качеству преиензий нет, сел тоже хорошо. Мой рост 165 см. Ткань приятная, легкая. Не просвечивает.
This one is very nice too. A little too big at the chests but it will still look okay. I don’t mind. It’s a little long for me because I’m short, I’m 4’11” it went on the floor a little but I will wear heels . Wrinkle free fabric. I like it. Thank you maker and store.
Excelente producto igual a la descripción además no demora nada en llegar .
Super! My Best Buy on AliExpress!! The dress is gorgeous! Light, airy, pleasant to the body. Incredibly feminine! On the parameters 92/75/96 dress as for me sewn! Highly recommend! Delivery to Ukraine 3 weeks. To the store Thank you very much! I will buy from him more!
Nice dress. Synthetic fabric, but good. On the growth of 160 a little dragged on the floor hem of the dress from the back, but not critical
Beautiful!!!!
I'm happily surprised with the detail in this dress. it has a button and bow and it is all sewn very well. normal delivery, no hassles.
quick delivery. beautiful dress. the size is corret :)
good quality
Size 38 = xl Data butyfol
Excellent material, and quality
Order up.
Платье хорошего качества, соответствует размерной сетке. Но, лучше брать чуть свободнее, а то будут петельки расходиться на пузе И еще оно светится. Ну кому комфортно, можно бежевое белье, но я хочу вшить подкладу.
Брала на фотосет платье. Оно оказалось невероятное, легкое , приятное к телу. И кстати такое платье я нашла в шоуруме за 80 евро!!!
the best dress ever!!!! thank you so much
Товаром довольна. Мне немного платье большое в груди и в длину ( мой размер 40-42) я сама ушила в подмышечной зоне и укоротила бретельки. Товар шёл более 2 х недель. В последнюю неделю вообще не отслеживался . Ткань легкая и приятная
Шикарное качество ! Я в восторге и от силуета , от фасона ! Внизу светится, нужен либо подьюбник или телесного цвета белье.
Крутое платье, мне понравилось, легкое, развевается красиво когда идешь. За такие день более чем довольна. С продавцом не общалась. Товар отправил сразу.
Super