SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the kit, took my granddaughter to grow, delivered quickly.
Me encanto
Thank you so much! To the store, the goods came very quickly, all as in the description, the purchase is very satisfied, the kit is super! Smart. Recommend.
The suit is excellent, the length is just, and the sleeves are long. And in general, everything suits.
Light jacket and tunic material flannel pleasant to the child's body, the purchase is satisfied with the truth we are a little too big (sleeves) size approximately 3 years, I recommend.
I order 2 pairs . Love it I will order some as in the picture 100% . take a long time Bc I order on Chinese holidays . They holiday 2week Next time I’m not order a round that time anymore . Recommend 100%
I just received the order and I am very satisfied good quality the shipping to was very fast it is the first time on Aliexpress in nine days I received my order thank you
It's lovely thanks, good product, recommended
Very good. I recommend
Great as the picture
Very nice, good gender, I recommend
Very nice. I arrive in 20 days, just as it is in the image
it's ok but not worth the price long sleeves and too small in the torso
Mal acabado mas bonito
Envoie rapide , article conforme à la description , j’adore à la rigueur peut être prendre une taille au dessus mais sa va jadore
Before SPB came in 15 days, the quality is good, the sleeves for me are wide and long-but it's not critical, and it's short-but it was so.
beautiful set but I think is a little small for its size !!!
It's exactly like the photo, the dress is soft, i short if you hit the size, jo buy the 24 months i my girl is 24 months or perfect the size matches, she weighs 12
It came after the agreed deadline, I even opened dispute but it's here and it's beautiful
I order t3 for my daughter who takes 18 months A big hair
I liked everything, only the length is short, but we have a thin and high child, so I advise you to take 2 sizes more) went a little more than 2
Suit otomali for 15 dniv. took 18 m on 10 City pick-up service, Coats sleeves and in a flat-screen TV.
Good suit, we are 7 months old. The sleeves were rolled and everything.
Perfect. Great fabric loved super fast delivery. beautifully packaged. Success to store
Trop count
We are 10 months old. we are not large. we took 18 months. we are slightly large, but not much
The vistido is excellent I like it very much is quality with that price.
is beautiful I like it
This is sooooo beautiful!!!! I will definitely order more!!! Greetings from Germany:)
Very satisfied with the product and the store I think it's a little small for 12 months but haven't tried yet..
Beautiful just like. On picture be I have a size bigger taken
The costume is cool, it came quickly. There is one minus the jacket strongly moles and on a white blouse there are traces of it black.
Very beautiful set yes malomerki in length I took 3 T (100 cm) we are already just 77 cm in width and wide of course and sleeves are long but in general very good
Magnifique
Really very pretty and very good quality, too bad it size smaller the skirt
The goods are accurate, only the platice is short, the daughters are 3,5 and took five, he just... So everything is super, for such money I recommend. Fabric cotton and knitting, very satisfied, it is possible for lasins or tight pantyhose. Thank you.
Delivery month. I liked the quality, a couple of threads stick out, but you can cut it. According to the reviews I decided to order the largest size (for me it is better to turn my sleeves up than with an open ass). The child was taken for the spring and did not lose at all. Now it is too big, but you can dress if the sleeves turn, and the length of the dress is good. It seems to me even for the next very enough, and the jacket can be worn separately with jeans. Super, I liked it. Growth now 74, the size of clothes wear 80-86, physique average
Rekamenduyu, did not dare with the store
Very beautiful