SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! I weight 60 kilos and measure 167 cm and bought the m. Is a short film for my taste but very nice.
Beautiful dress!
The dress is very short and the cutout on the chest is very deep
Gorgeous dress. Great price-performance ratio. Good quality for the price. Very fast delivery
Bardzo ładne szycie. Jest podszewka, nic nie prześwituje. ,Sukienka jak na zdjęciu. Rozmiar XL troszeczkę za duży ale mi to nie przeszkadza. Szybka dostawa. Polecam
The perfect, very nice, big tallan
Lovely, I took one size more than I use chest, it looks like in the photo, perfect, very good communication with store, very kind, there were logistics problems, and it all happened as the seller said, I will definitely buy back in this shop, super nice, Quality as described, and above all excellent customer treatment, a thousand thank you kindly seller.
Excellent purchase, friendly store attentive to any doubt, arrive in the estimated time very well packed, the dress is great very beautiful of good quality matches the description.
I ordered May 30, came on April 20) the quality is excellent, the dress is very beautiful, especially for those who have lush breasts :)
Perfect. Very nice color. Fluid material. Nice fall. The size corresponds to the measurements indicated. I recommend it.
Chic, light dress! Very fast delivery. At 93/74/93 took L. Short enough.
I took size M because I measure 1m74 it's perfect
Amazing dress! It took about 2 weeks to come which is super fast comparing to other deliveries, size m is perfect for height 170, fabric and quality are great. 100% recommend
All great, size, model, fit perfect and very nice
Very beautiful dress, free, I'm very satisfied❤
Отличное легкое платье. Немного кривые швы в районе резинки и оборок
This dress is very nice, pale green very cute, the measurements of the table correspond I asked for a size L and I stay quite bn.
Beautiful dress, mido 1' 70 and something short. Weight 62 kg and my waist is 70 cm. I put it as a guide in case someone doesn't know what size to order. It's just like the pictures, I totally recommend
Super! 100% recommended! I ordered it on March 31st and arrived on April 5th! Quickly! Very good quality! I ordered an L 98/72/95 and perfect! Thanks to the store for the speed and accuracy of the dress.
Beautiful dress. Delicate material. Perfect for summer and spring. Firecracker. Love wholeheartedly. Purchase ideal. UNDER bust tied so can fit for different size. My height 164 cm.