SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants are great. I have a height of 167 cm at the waist 106. There's a stomach. Hips 95. How they sat on me look at the photo. 36 size took.
Pants are very cool. Took 36 size at its 34 (jeans.) sat on Hurray. Height 182, weight 92. Correctly written in the reviews that if the legs are pumped, then they will not climb. The material is soft and elastic. It was like at home for two hours-do not iron. Now the wife wants such))). Thanks to the manufacturer and the store.
The product arrived well and within the deadline, it is seen to be of good quality and the size fits me well. Thank the store for the good attention and responsibility. Psd: the size I ordered was 36, for someone from 1.79 and 91 klg, it's almost right at the waist.
Soft pleasant to the body. on the height of 178 cm, the length would be a little more authentic.
The color in the original is brighter! Height 183 weight 92 raziemer 36 just!
товар очень хороший, материал и пошив качественный.
Quality is good, At a height of 183 cm, weight 98, normally sat down, but you can even size more. It came quickly,
Quickly came, I liked the quality, corresponds to the photo, I recommend to buy, I will complement the size of the review, thank you to the store
For growth 190, slightly short. quality is good
This size sat perfectly, before that took 34, my parameters ..... Weight 80 kg, height 170 cm
I ordered my husband. Very nice quality of trousers! Stitched qualitatively! No smell, no thread, no curves! The material is a bit velvety, or something) on a cool summer-a warm autumn. Purchase is happy!
great pants. 176cm 77 kg. good fit
Pretty good quality pants. The fabric is excellent. Recommend. At the waist 90-91 sat perfectly. Height 178. took the size 34.
On height 185 weight 82 took 36 size. In the belt, the pants are wide, the size of the belt corresponds to the table, exactly 92 cm. The volume of the pants is the most. Along the length of the butt, whether the size is Asian or the legs are long, I would like a little longer than the pants. Recorders at the ends are free, do not crimp the leg. The fabric is very soft and pleasant, stitched qualitatively. Delivery is very fast. Thanks store
получил штанцы,офигительные. продавца и товар рекомендую.материал отличный,пошив на все 100-доволен!!!
Штаны класс. С размером угадал. 178 см 90 кг. сели очень комфортно. Очень понравились, хоть вторые покупай. Спасибо. Рекомендую не пожалеете.*****
Pants are excellent, in my 52-54 perfectly sat down, most importantly not synthetics since I do not accept
Качественные классные штаны. Я взял размер 34 но по ходу можно было взять на размер меньше. Мой рост 173, вес 76.
I'm a BI on rosemer beer. By dovini vpritik.
Product is how it was described. Stitching and folds are done well. Based on the size chart, it fit quite good on the waist but a bit too long on the length part. I will add additional feedback after I used it for sometime.