SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
those are gorgeous ! I'm in love, thank you
Beautiful as seen in the. Right size image
Same as in the photo. Quality nice
Perfect, recommend store, thanks in 12 days from china
Arrived before the perfect number date, I recommend 100% both item and store
Identical to the description, pretty, tip very well, fast delivery in France
Thank you very comfortable and nice and received before perfect weather
Super. on my 23 took 23.5. Just cool goods
Well received the package but disappointed because fault on the insole
Perfect very pretty light and pleasant to wear, Delivery 1 week! Thank you!
Received very quickly (10 days) and very pretty. Thank you
para talla 35 estan muy bienz me encantan y son super comodas! las recomiendo 100%
Whole beautiful shoes for a nice price! Fall well tailored! Happy with it
Very beautiful but plastic heel
Top! sem cheiros, tamanho certo europeu calço 37 e entrega rápida 8 dias
The sandals are very nice and very comfortable, I am satisfied with the purchase. The fast shipment. Thank you very much
Shoes are the same as in the picture, beautiful. They are comfortable, but they are not for walking much, as the template is rubber and makes a lot of sweat on the foot.
The shoes are really very beautiful the size is impeccable to see now in the temp if they will hold but for the price is great. They arrived quickly and more so it's great, I recommend this store. And they are very comfortable, perfect for summer.
Shoes identical to the photo, cut well and comfortable, received in 10 days
Very nice shoe much more to my little girl I recommend good quality price more fast delivery thank you