SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
За такую цену ожидаемо такое качество. Очень посредственная ткань, на рост 173 и вес 60 кг хорошо село, но вот лямки немного длиннее было бы лучше.
For such a price, this quality is expected. Very mediocre fabric, on height 173 and weight 60 kg well village, but here the straps a little longer would be better.
The dress very pretty exact size. What q falla are loa Pearl suspenders q are very fragile! They could make more resilient.
Very good arrived very fast within 15 days
Очень крутое платье за свои деньги ,нет ниток,никакого запаха,я рекомендую ,заказывала s
Отлично. Размер м
Маленькое черное платье... Конечно, оно больше похоже на комбинацию (короткое), чем на платье, но качество вполне приемлемое за эти деньги, смотрится сексуально. Пришло быстро, забрала в пункте выдачи. В целом, я довольна!
Little black dress... Of course, it looks more like a combination (short) than a dress, but the quality is quite acceptable for this money, it looks sexy. It came quickly, took at the point of issue. In general, I'm happy!
colis bien reçu, très belle robe satinée et sexy, j'ai hâte de l'essayer merci au vendeur,je le recommande
Отличное платье!!! Брала размер М при условии , что я достаточно худая село хорошо!!! Рост 167 вес 50. Быстрая доставка
У продавца данное платье предоставлено в трех цветах, но я,выбрала чёрное и размер S. Мои параметры 88-68-92 рост 158см. Заказ в Беларусь прибыл за один месяц. Платье отличное ,на ощупь как атлас.Состав ткани полиэстер и хлопок. Платье само простое, его украшают шлейки в виде жемчуга и очень красивые вырезы . Шлейки можно снять ,легко застегиваются. По бокам два выреза, открытая спинка. В районе зоны декольте оно довольно свободное, но все что нужно прикрыто. Платье тонкое ,но не просвечивает. Мне очень нравится как оно сидит
The store has this dress in three colors, but I chose black and size s. My parameters are 88-68-92 height 158 cm. Order to Belarus arrived in one month. The dress is excellent, to the touch like satin. the composition of the fabric is polyester and cotton. The dress is simple, it is decorated with loops in the form of pearls and very beautiful cutouts. The loops can be removed, easily fastened. On the sides are two cutouts, an open back. In the area of the neckline it is quite free, but everything that needs to be covered. The dress is thin, but does not shine through. I really like how it sits
Шикарное вечернее платье,советую.магазин и продавец хороший.
Elegant evening dress, I advise. shop and store is good.
The dress is chic, looks very impressive. ⠀Size M, on my parameters 83-65-89 came up perfectly. On the photo of the store of the dress at the waist, I like the same as the village on me) On height 171, the length is critical, especially on the sides where the cuts. The straps are made in the form of pearls, removable, convenient to wear a dress and wash. The dress is made under the satin, but the fabric is thin. Delivery to Ukraine 3 weeks
очень крутое платье,легкое,смотрится хорошо. доставка быстрая,рекомендую!
Я люблю это так же, как на фото, я обычно размер S, но сегодня я заказал M, и это выглядит очень хорошо, я рекомендую вам заказать на один размер больше, чем вы обычно заказываете.
I love it is equal to the photo I am usually size S but today I ordered an M and it looks very fair, I recommend that you order one more size of the q normally ask.