SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality
The order came less less than 2 weeks but it is taking into account the fact shipping was by epacket. The quality no complaints, as expected the worst. on the circumference of the hips 93 size M proved bolshevat. it was possible to order s. wide at the bottom and on the growth of 162 long. the order came with damage on package but I think, it's mail problems.
The quality is incredible! all the test tubes with information about the manufacturer and the tips. neat seams, straight lines. stylish, fashion pants. fabric is thick. suitable for cool weather. great length. high waist line. the parameters of 66 94, ordered the biggest size. everything is fine! thanks to an elastic band on the back of the belt, the pants can be a little lower on the hips. length increases and please lovers heels-go! with my height 175 I plan to wear pants with sports shoes. so, probably even have them a little shortened. More will experiment. and so cool pants! thank you very much! delivery fast. track to track.
Good pants. size s went on the parameters of 61 cm-88 cm and height 172 cm. pants' material stretches a little, but better to take a different size options. stripes in some places uneven, but it is not in the eye catches. a more detailed review and more photos soon will then https://ru.itao.com/u/350832625
Super store. Super pants
Thank you very much. pants are excellent. sewn well. no odor. 90-76-92 took l. sit on the model. delivery to Mosk. obl. 18 days.
Pants super cool! waist high, dense material crepe. na height is 174, even long. I liked! on the hips took 96 L
Luxury quality! interesting style! fabric is thick, but good stretches! on hips 94 ordered m, it was possible to s! great length and there is a stock
The quality is good, dense, stretch, flat seams. s took on the size 64-90 it was possible to take xs.
Liked the pants! the growth of 170 cm length ideal well suited to girls. whose height is 170 cm, there is a stock + 3-4 cm (hem at the bottom of the pants). from 73 cm about 93 cm hip girth 54-55 cm size m approached. pants sewn of dense material, that stretches. but for the Krasnodar summer just do not fit, but for the rest seasons are ideal. if not much to find fault, pants are good. there were a thread, and in some places is not very smooth seams, are slightly visible.-high. the belt the inside, sewn elastic, if you want you can will lower on the hips. fastened with a zipper and hidden hook the quality fittings. small pockets, on hand. stripes sewn smoothly. the material hardly wrinkled, easy to iron, keeps the shape well. packed pants were in the package with the name of the store. there was no smell. Shipping to Krasnodar 3 weeks.
Very good I love
Thank you very cool ..
Good quality , look very nice love it
Very cool pants! my settings 90/70/94 height 170, size m. sat perfectly! the quality is excellent!
Size up. The waist area is very fitting. The loop came off because it was hooked into the fabric. Seller should see the loop down. I might have to place a button hole or get a loop that can be sewed down because the loop keeps falling off
Excellent pants, dense material stretches. they keep their shape the quality is excellent. delivery to St. Petersburg last month.
Received the trousers quite fast and the quality is good for the price. I'm a UK6/w24 and got a size XS, slightly loose but looks good. Highly recommend this store! :)