SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in a month. Fully corresponds to the description. Seller recommend
Perfect, silicone material, fits perfectly to mobile, very good drawings, I arrive sooner than expected
Хороший чехол! Пришёл примерно за 2 недели в почтовый ящик !!
Товар был очень долгим. Ждала 2,5 месяца. Но качество чехла супер!
Чехол очень классный, шёл примерно месяц. Заказывала сразу два: один себе, один на подарок. Все как на фото, качество - супер, рисунок четкий. Подошёл на 7 айфон идеально! Рекомендую
Excellent quality of the case! Delivery times are about a month which is great! I recommend!!
Доставлено в срок, претензий нет) Чехол полностью соответствует описанию)
Good!
Cool phone phone. All screaming. Track відстежується
Parcel Arrived 18 days from the order (new post). I didn't talk to the store. Liked the colorful print and the correct fit of the case on the phone. A pleasant bonus was that silicone does not stick to the back of the phone glass panel. For such a funny price the quality is excellent.
I love it, it's come a little bent, but when the phone gets in, you don't notice anything.
I ordered three cases from this store. Came in 10 days after shipping, it is super fast) was tracking goods. Pleasant thin case (but not super thin), drawings are rough, I liked it, it is worn well, I advise
love itttt
Very stylish and quality case! Fits perfectly
Okey
Good quality, very liked. Took on the iPhone Xs Max iPhone 6 iPhone 8 everything went, thank you, the only long waited (((
I am happy with the product the truth looks good quality
Came very fast! The phone case is beautiful, thanks.
Excellent quality, fits well, it takes a bit to arrive but everything is perfect
Beautiful, quality cover! All as in the photo. Sat on the phone perfectly. Recommend product and store!