SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soy de España..talla 40.cogí una M, un poco más grande de lo que pensaba,pero muy bonita..mejor si hubiera cogido una talla menos
Delivery took 10 days. I'm very pleased with the jacket. The size approached. Recommend to all
Denim is a bomb. I'm very happy to order. Thank you store. To Ufa (resp. Bashkortostan), the order was slightly less than 2 weeks. On my height 1.63 and size 46-48 (M-L), ordered "L", sat perfectly, as an oversize. Buttons are all whole, cut. There was a little smell, but it was not critical, I rinsed it in the rinse and hung it out.
me encanta
Excellent fast delivery, even 1 day faster than expected. Quality is excellent. I took on my XS-L because I really wanted a large and free jacket. Recommend
In general, I'm happy. L sat on the Dew size 46 is very free. The length is acceptable, the denim itself is pleasant, but thin. Something between a denim jacket and a shirt. A little upset decor on the back. Maybe I did not consider in the photo of the store, but it looks like a chiffon scarf was sewn on the back. I will wear, for the summer norms
I bought size L, shoulder is a little big, but very nice
Muy chula la cazadora.Uso talla M y en éste caso me compré una S , porque no la quería tan "oversize".Igual queda algo ancha,pero es atractiva y diferente.
Спасибо! Очень быстрая доставка! Качество на высоте. Нареканий нет. Фото делал ребенок, поэтому темновато. Спасибо продавцу.
Shipment mega fast. Jacket has no bad smell, it is soft jeans. like the picture no upper pocket. Hole punch for buttons are done. Kutrka is convenient and comfortable feel. Size M is ideal for people for 160 cm tall (sleeve perfect) bust 108 (is stock 3 cm ). Recommend
She's arrived in 1 week and she's very pretty. The quality very good I have 100 cm chest and I asked for an XL
In Moscow in about three weeks. On the parameter-90-64-95 and height 179 ordered L, so that it was more free and the sleeve for my height was not short. Everyone is happy. Thank you! The only thing expected jeans slightly thicker) thanks to the store, the order is satisfied
Bunda them power hezká, džínovina them tenčí, ideální for léto, ušitá them Dobře, yen otvory pro knoflíky nejsou, yen naznačené obšitím Rukávy jsou kratší but stejně them nosím ohrnuté, takže it nevadí, dodání CCA 3 týdny My běžná Velikost EU 38, Velikost M sedí Dobře, them volnější Všem vřele doporučuji
Super chula, it's just like in the picture and it's not fine cowgirl, the size was wrong I got an L, but I liked it because that's how oversize it looks like I measure 1,57 and weight 53k, very cool I'm happy, I arrive in 10dias to castellon
Not spodziewałam up that jacket will up so well made. Is Super jeans soft and elastic. Pleasant to touch. All ornaments to hold, little śmierdziała but after washing no longer feel this smell. For this price as most recommended!
Super. I wear size M But kupiłam L lest was loose and Jesr Super oversize
A good denim, I have about 44-46, I took myself a size L, like everything is normal only sleeves long well, and I thought that the denim will be long,,,, I hope after washing will leave) came just during the summer very useful)
Jacket is very nice and good quality, thicker denim fabric, so perfect. I measure about 170 cm and ordered the sizes S, it's perfect, and the sleeve is not short.
Cazadora muy recomendable, el tejido vaquero es bueno, con todos los detalles, buen acabado Yo pedí una XL, pongo foto con el metro para orientación de medida. queda un poco oversize y es genial
I don't have any size left, but it looks great on me. In Spain I wear a size 42/44 pants, and chest 105 C. And L and XL T-shirts. I asked for the biggest size there was even though the measurements were not on the table