SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In general, I note, at 52-54 the size of the real body declared XXXL still does not fit well), my OG 118, from 106-all tight (looks not comilfo .. According to the blouse-the quality of the norms, it is clear that they tried, the threads in color and do not stick out, the smoothed blouse is very even so, corresponds to the ordered color. The sleeve really needs to roll, in my opinion strange .. Not thought out. The order was 5-6 weeks, tracked. Thank you to the store. But I will not order this anymore.
Chic!)))) chiffon fabric. The village is wonderful!!
Size well, finite fabric even almost transparent, I didn't like that very much. It doesn't look like it in the pictures. Sent fast
The blouse is beautiful, everything is neat. though the sleeves are very long, but I think it's not a problem. with the store did not communicate, the order was 2 months from 11.11
Really chiffon blouse. The size grid corresponds. Sleeves of sufficient length, for my height 160 are even long. Worth your money. The real color is not as bright as my photo, closer to the store 's photo
Beautiful product, consistent with the photos of the site. For 1,62 m, 75 kg, 104 chest, taken XL
Blouse was 35 days. On the bust 98 took XL. The volumes perfectly sat down, the sleeves are long. But they roll up and the blouse looks great!
Beautiful blouse and is also fine. Fast shipping, in The Netherlands on 2-12-2019 ordered and concerned on 14-12-2019
Exactly like the picture supplied by the store. Decent material for the price paid but a little sheer, would need to wear a cami under. Fits like slightly tighter than on the model on measurements 92-75-95. Very happy with the purchase.
Very cool! To SF for 2.5 weeks. On your ordered 46/48 XL. Very long sleeves, but it is a plus sign, if that is possible under