SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is quite thin, as for a sweatshirt. Kuirka. Sewn qualitatively. The parcel came to Kiev by mail meest Express, within a month.
Fast Reception, sweatshirt conforms to the description.
Very beautifully sits, did not regret buying this hoodie))
I like it very much. Thank you
I like this color
Atlast?I?have?something?respectable?to?wear!
The quality of tailoring is normal.
This Hoodie is very cost-effective
Perfect fit. I really love my clothes and a big thanks to you guys. Will definitely order again
The clothes are very skin friendly. I like to recommend five stars
Very beautiful clothes. I 've fallen in love. The fabric is tight! for this money you can say that unexpectedly good quality.
Quality is excellent. Not very warm, silky to the touch, soft.
Bought a jacket like a big baby take a warm jacket came quickly It remains to order grills✌& Middot;
Худи хорошего качества, швы обработаны хорошо, постороннего неприятного запаха нет. Пришло меньше, чем за месяц.
Very cool sweatshirt, waited for a long time, but given the circumstances happening in the world, everything is OK. Looks stylish very, especially if in beige tones.
On parameters 88/68/94, height 164, looks excellent. I took XL to be an oversize. The fabric is pleasant to the touch, after washing remains the same soft. Also the fabric is quite thin, T. E. You can see every movement through it, but it's not critical. Hoodie is warm, but in moderation. It turns out, you can wear both summer and spring, and autumn, and even in winter if with a jacket:
the waiting was worth it, the quality is at altitude. Inside the lining is very soft, pleasant to the body. In the Hood, the lining is made of another fabric, knitwear. The color is exactly as in the photo, the size corresponds to the claimed, all for five stars❤& Middot