SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect, very good quality, arrived fast and looks like brandy melville
Exactly as in the pictures shown, super quality fabric! Received quickly
So cute, fits perfectly, the quality is really good, not see-through at all, no loose strings
The goods came in 2 weeks, the quality is very good. My parameters bust 86, waist 70. My usual size is m, I decided to take on a larger size and did not regret it. Thank you)
the top is wonderful, the fabric is thick but it's okay, the seams do not stick out, it is really professional I really recommend it for the price
Beautiful! A little tall, take its size
Quality of ouuuf !! Not transparent at all in short I vaaaaliiiide !!!
y'all....THIS IS THE BEST THING IVE EVER BOUGHT!! I thought this would be some cheap thin ass fabric but NO its such good quality I cant... I CAN NOT. Also spaghetti strap tops usually look horrible on me but this baby....oh this pupper looks GREAT. you need this. don't even procrastinate buying this. just do it.
it's a perfect crop top. material is nice and not see trough. im 164cm (5ft3.8ish) & around 120lb and m fits me just right. i did find one loose strand on strap but that doesnt bother me too much. ordered on march 30th and arrived april 20th
I took the largest size for a size m fr
Very cute top! The fabric is good, does not shine through. Before UFA it was a Week 3
Looks very beautiful, but the fabric is nylon, it will be hot in summer .. I took the size M, everything came up (og 80, OT 65)
it's good but size up
I’m literally obsessed with this item it looks so cute and it’s not see through at all. It’s worth the price <3
Beautiful! The fabric is elastic it looks good material
Beautiful top and really good quality! The material is thick and not see-through at all. Took 15 days to arrive to the UK which is really good, especially in the Christmas period. I couldn’t decide which colour to get so I ordered both :) [red version]
Omg, it is fantastic! Very nice quality and view. Perfect for petite girls! Looooove it very much, thanks :)
Very good quality, everything came up, took the size L, usually wear s. It came within 3 weeks to Russia. Height 168, weight 55 kg.
Very good thing. On the big chest it is better not to take. And so you can see how it looks on a plump body (and then only on thin ones show)