SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was processed for 7 days, I thought it would not send already, but the order went on, went in 26 days. On the growth of 154 size s was, as for me, too oversize, in the photo it is visible. In width and sleeves approached well, and along the length of bolshevat, I will shorten. Quality is just wow!!! Inside is soft, the mushrooms are beautifully sewn, does not shine like the rest of the Swiss shots from Alika, for its price is definitely like that!!! Take it short! P. S. wash her mirror already
i love the sweatshirt a lot it’s quite thick and hot tho but the material is nice inside the outside material is alright ig not bad. and the embroidery is great i’m about 5’2 and this is how a M fits on me. i didn’t communicate with the store btw
conforme à la description envoi dans les temps , je recommande le vendeur
Wow very cool sweatshirt Thank you, spirit for 3 weeks ~, but the threads originally stuck out (this is not a trouble)
Great, it is very soft inside and keeps really warm
omg , je l’adore vrm ! il est super beau et très grand :))
The jacket of the daughter came up, as she wanted is too big. the daughter is 14,5 years old, thin, 42 kg
Omg i love it so much it’s sooooo comfy and it’s way better than i expected tbh
He's black
The fabric is very good, the print is beautiful, it is just as it comes in the photo, I highly recommend it!
Top good quality is well oversized. It happened faster than expected. I recommend!!
listen,, its adorable and so comfy- but if your buying this dont expect to wear it to school. you can get in trouble for "drug promotion" as dumb as it sounds,, i bought this b4 looking at my schools dresscode and apparently a cute lil mushroom is equivalent to "shrooms" which is annoying asf- nothing wrong with the store or the product, just dumb school rules
Excellent sweatshirt, already washed 2 times and dried in the car-still as new. Cloth is dense, soft. Shipping fast.
Great. I bought L and it's veryy big as i expected.
Omggg c’est trop kiki jpp le champignon en plus il est vrmt épais choquée (c’est mon miroir qui est degueu pas le sweat) bref achetez le il est sofofjekfogneenfkdkzndfkzk
It’s lovely, it’s thick, good quality and an excellent price, the mushroom is embroidered, it’s gorgeous, it is a more light brown/burgundy buts it’s still very nice
The sweatshirt is really perfect I took it in size M (take a size above) for oversized effect
Perfect !
I was pleasantly surprised with this sweatshirt. It looks just as good in real life as in the pictures on Aliexpress. The Dark brown color is well done and has a slight sheen to it. The fabric feels comfortable and nice to the touch, and is also stretchy enough so that it can fit your figure. I'm about 168cm and 53kg, I took a size M and it sits on me perfectly. It is a simple sweatshirt in its design, but I really do love it. I'm afraid to sound like a fanboy but I'm sure I'll buy more from this store, perhaps another hoodie in a different color.
This hoodie is perfect! It's just as described and made out of a high quality, soft material. All the graphics are the exact same as in the photo.Shipping took 15 days. Very happy with this purchase!