SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very soft and fluffy. The colour is sooo pretty. It has no unpleasant smell and isn't disshaped. It really looks beautiful and the size matched the standard European size chart.
66-69 am comandat M. Venit Timp Luna. Recomand!
Thank you very much to the store, the order came, I'm very happy, as the delivery extended several times, and there were already doubts. But it's okay. I really liked the order. Everything is exactly as in the picture and photo. Focused on feedback by size. Size s came up at 44-46. Parameters 90-80-95 height 161. Everything came up. Very beautiful, the fur does not climb at the first fitting.
Very cool material! warm insanely! thanks to the store!
The size approached, I think to change the hooks-so that it could smell. Sewing quality. All as in the picture. Delivery month. Fur slightly falls, well, I think the extra soon will fly. Well, next to something black can not hang. In general, for this money norms. For a change of wardrobe you can take.
Ordered on sale with coupons up 1100r but one day payment returned back, re-ordered but have coupons was given for this kind of 1398р. it's for 13 days. such as the pictures bun. Height 169 weight 58 82/70/95 not оверсайт just as Polten or jacket, warm for Territory standards, soft, not significant, dressed in black T-shirt printed T shirt all of the hooks crap, standards, no thread, go for a change in the season in the top, still not stripped the photo directly with package in our stores a little cooler t stand.
Pretty good autumn coat. Very light and soft (like a plaid)). The parcel came in just 2 weeks in Voronezh. I 've been tracking all the way. Packed in a normal package. Opened and immediately can be worn, as the coat is completely crumpled. Stitched quite neatly, sticking out a couple of threads, but these are trifles. The fur is very soft, tried to pinch-does not climb, but on trousers and gloves after the first socks there are a little hairs. On my parameters: 89-90-92 and height 165 size s sat perfectly. A warm sweater or dress can be worn freely. It was possible to take a bigger size, but there is no sense, because the coat is designed for autumn, in the winter in the minus it will not be worn, it is sooooo thin. The color of the coat is light pink. I did not communicate with the store. The parcel was shipped on 3 days after payment. In general, the order is more than satisfied. I tracked the reviews from the summer, everything did not dare to take or not, in the end I do not regret buying, especially for 1550 rubles.))
Very beautiful coat. The fur is very pleasant. On the Russian 44 size, European S, 90 65 95 and the height of 176 cm approached the size S. fast delivery. Thanks to the store.
Very nice thank you very much I just made the wrong choice. Big for me
Ordered September 19, sent Not immediately, at the Post Office in Gomel the parcel was October 15, in general a little faster than usual. My request for the price of the parcel was fulfilled by the store. The fur coat is sewn qualitatively, the lines are even, nothing sticks out. The fur is soft, pleasant to the touch. In my fur coat, the fur on the back is slightly different, it is slightly wavy, and everywhere is even, but it is noticeable when calculating the fur coat, so it does not throw in the eyes. The color of the fur coat is Dusty Rose, everywhere homogeneous. Since after the first fitting, I had a lot of villi left on a dark shirt, I decided to wash it. Washed in a typewriter, hand wash, without pressing, dried on a hanger. After drying, I scratched with a brush-brushing for hair with a natural bristle. All this fur coat transferred normally. After washing, the villi remain, but not much. At its height 169, OG 94, OT 70, OB 102, took the size S. fit well, no more. The hips are fine. Sewing "over the size", the shoulder line is lowered., the silhouette is straight.